Technical Support Representative (Non-Voice)
The Offer • Work alongside & learn from best in class talent • Flexible working options • Opportunity to make a positive impact Ideal Candidate Position Overview: Our client is looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication. Responsibilities: • Respond to customer inquiries via email and chat in a professional, timely manner • Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts • Guide users through processes step-by-step with clear instructions • Escalate unresolved issues to the appropriate internal teams • Maintain accurate records of support interactions • Contribute to the development of help center articles and internal documentation The Profile Requirements: • Excellent written English with a friendly, professional tone • Previous experience in technical support or customer service (non-voice preferred) • Strong problem-solving skills and attention to detail • Ability to handle multiple conversations and prioritize effectively • Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus • Comfortable using and explaining web-based platforms and basic troubleshooting steps The Employer Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. Our client pride on delivering comprehensive information tailored to your health and fitness journey. Apply tot his job