Technical Support Representative, Specialist

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. The Technical Support Representative will serve as the initial point of contact for technical issues, providing Tier I support for software, hardware, and network problems while assisting users with their needs. Responsibilities Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions Installing and configuring hardware and software Provide timely and accurate customer feedback Uses automated information systems to analyze and troubleshoot issues Resolves problems or escalates to senior technical support as necessary Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company Supporting the roll-out of new applications Conducts technical research for source of information required in support of requests related to ongoing programs Instruct users in the use of PCs and networks Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem Skills US Citizenship Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred Requires High School diploma Requires 1 to 2 years of customer service experience Good written and verbal communication Must reside near Loveland, CO Prior experience in technical support or a similar role Demonstrated ability to work both independently and collaboratively with a team Well-rounded working knowledge of IT concepts and best practices Benefits Medical Dental Vision Life Health savings account Short/long term disability EAP Parental leave 401(k) Paid time off (PTO) for vacation Company paid holidays Company Overview Peraton Fearlessly solving the toughest national security challenges. It was founded in 1992, and is headquartered in Woodbridge, New Jersey, USA, with a workforce of 10001+ employees. Its website is