Technical Support Specialist

Corfix is one of Canada’s fastest-growing SaaS companies in construction tech, specializing in job site management. They are seeking a Technical Support Specialist to provide technical support, troubleshoot issues, and collaborate with development teams to enhance product functionality and user safety. Responsibilities Act as the second level of support for the Customer Support (CS) team, addressing technical inquiries and providing guidance on customer-reported issues Investigate, reproduce, and diagnose bugs, working closely with the development team to identify workarounds and long-term solutions Respond to technical questions in internal development channels, assisting team members with debugging and troubleshooting efforts Serve as the first point of contact for high severity bugs and outages outside of business hours Support the development of customer integrations using a no-code/low-code Integration Platform as a Service (iPaaS) Design and implement generic and customer-specific integration workflows to streamline data flow and automation between systems Follow established incident response playbooks and work proactively to mitigate potential disruptions and ensure system stability Skills University degree or college diploma in Computer Science, Computer Studies, Information Technology, Engineering, or a related field (or equivalent experience) Familiar with software engineering fundamentals and programming concepts Strong problem-solving skills, attention to detail, and a curious, quality-oriented mindset A strong desire to help others and the ability to translate complex technical issues into understandable guidance for non-technical teams Strong logical reasoning skills, particularly useful for designing and implementing integration workflows and data automation Ability to collaborate with internal teams to enhance integration capabilities and maintain best practices for scalable solutions The energy and motivation to work in a fast-paced environment and a willingness to participate in an after-hours on-call rotation for incident response Benefits Growth & Mentorship Rewarding Benefits Work-Life Balance Meaningful Work Company Overview Corfix helps construction companies streamline jobsite paperwork with technology they already have. It was founded in 2018, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 11-50 employees. Its website is