Technical Writer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a highly skilled Technical Writer to create clear, concise, and engaging documentation that simplifies complex information for diverse audiences. This role requires strong communication skills, attention to detail, and the ability to collaborate with engineers, product managers, and business teams to produce materials that enhance customer understanding and internal efficiency. Duties & Responsibilities Develop, write, and maintain technical documentation, including user guides, standard operating procedures, knowledge base articles, and training materials. Translate complex technical concepts into clear, accessible language tailored for both technical and non-technical audiences. Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy of all documentation. Establish and maintain documentation standards, templates, and style guides to ensure consistency across all outputs. Manage multiple documentation projects simultaneously, meeting deadlines and maintaining high quality. Continuously update documentation based on product changes, customer feedback, and evolving business needs. Leverage tools and platforms for content management, version control, and publishing. Support the creation of visual aids such as diagrams, flowcharts, and screenshots to improve comprehension. Creation of visual process workflow diagrams to improve clarity. Other job duties as assigned Education & Experience Proven experience (3–5 years) as a technical writer, ideally in a technology, SaaS, or engineering environment. Experience working in documentation tools (eg: Confluence, Markdown, MS Word, and other authoring platforms). Experience working with tools commonly used for creating professional diagrams (Visio, Lucid Chart). Knowledge, Skills, Abilities Exceptional written and verbal communication skills, with strong grammar and editing proficiency. Ability to understand complex technical concepts and convey them in user-friendly documentation. Strong organizational skills, detail orientation, and ability to manage multiple priorities. Strong working knowledge of how to decode Flowcharts and diagrams. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.