Technical Writer (Runbooks/Ops Documentation Experience Required)
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Technical Writer. Candidates will be able to work either hybrid or fully remote. Candidates that can work hybrid are preferred. Job Description: Produce clear, accurate, audit-ready documentation that a third party can execute without re-interviewing subject matter experts. Scope covers all our client’s Child Support Systems and Services and key projects chartered including migration of child support technologies to a major cloud provider (AWS or Azure): installation, configuration, operation, troubleshooting, cutover, Hypercare, and support. Duties & Responsibilities: • Write and edit installation, configuration, how-to, troubleshooting, and online help for: • Cloud landing zone (AWS or Azure equivalents). • Application stack (.NET/Angular, and any platform-specific deployment/run details). • Data tier (AWS RDS/Aurora/SQL Server or Azure SQL). • Batch/scheduler (Control-M; note any cloud-native hooks such as Event Grid/EventBridge, Functions/Lambda). • Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private Endpoint/PrivateLink). • Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, Hypercare) with change history. • Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links to code/configs. • Convert Subject Matter Expert (SME) notes into step-by-step procedures (screenshots, scripts, commands). Deliverables: • Install/config guides (cloud landing, app, data, scheduler). • Interface runbooks and cutover/rollback checklists. • Troubleshooting trees and “first-response” procedures. • Online help; quick-reference job aids. • Versioned doc set per release. Required Skill Sets (Non-Negotiable): • Over five 5 years enterprise technical writing experience with hands-on runbooks/ops docs (samples required). • Demonstrated modernization documentation (legacy → cloud) with legacy + target flows. • Ability to capture runbooks for: Control-M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center). • Single-source practice (SharePoint/Confluence) with versioning/metadata. • Plain-English writing for technical and non-technical audiences; passes peer review without rewrite. Preferred Qualifications: • State/federal modernization; familiarity with PII Safe Harbor (masking in non-prod; encryption in transit/at rest). • Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/OpenSearch). Tools & Platforms: • Microsoft 365, SharePoint/Confluence, Visio/Lucid, ServiceNow, Git (versioning); Cloud Services: Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink). Performance Measures: • Doc completeness/accuracy (review pass rate). • Findability and update turnaround. • Reduction in support escalations tied to unclear instructions. Submission & Screening: • Two recent samples: (1) install/config guide, (2) runbook/playbook. • 30-minute rewrite test from raw SME notes. Apply tot his job