Technology Positions Remote | $25–$35/Hour Entry-Level Tech Chat Customer Service – No College Degree Needed, Complete Remote
Work in Tech Without a Tech Degree – Get Paid to Solve Simple IT Issues from Home You don’t need a computer science degree or years of coding experience to break into tech. If you're comfortable around basic tech tools, can type quickly, and know how to help people troubleshoot simple problems, you can get paid $25–$35 per hour working as a Remote IT Chat Support Agent. We provide the training, the platform, and the flexibility—you bring the focus and reliability. This is an ideal starting point for anyone interested in IT who wants to work from home without spending years in school. What This Remote IT Job Really Looks Like This isn’t a deep-dive developer or engineering role. It’s the first line of defense: live chat support for customers with basic tech questions. From forgotten passwords to browser bugs, you’ll handle common user issues using scripts, help desk software, and diagnostic tools. You’ll never take a phone call, and you’ll never have to solve a server crash. This is remote tech support made simple—and scalable. What You'll Be Doing Respond to customer issues via live chat in a calm, professional manner Help troubleshoot device, software, or login-related issues using our help platform Provide step-by-step instructions for simple tech fixes Create support tickets for complex problems and route them to senior IT Keep detailed notes on each session for team tracking Use macros and templates to keep response times fast and on-brand Common Chat Issues You’ll Handle Can't log in? You'll verify their account and reset the credentials App not loading? You’ll walk them through clearing the cache Error message? You’ll search the code in our library and guide them Need to install or update software? You’ll drop the link and show how Internet slow? You’ll do a basic check and escalate if needed Tools & Skills You’ll Learn on the Job Help desk ticketing systems (e.g., Zendesk, Freshdesk) Device/browser compatibility testing Basic diagnostics and remote troubleshooting Knowledge base navigation IT escalation workflows You’re Perfect for This Role If… You’re the “tech helper” in your family or friend group You want to break into IT but don’t know where to start You have strong typing and writing skills You enjoy solving problems and explaining steps to others You’re organized and stay calm under pressure You don’t want to be on the phone all day You prefer working independently from home What You Need Typing speed of 40+ WPM Basic computer knowledge—know your way around settings, extensions, browsers Solid written communication skills Laptop or desktop computer (Windows or Mac) Reliable high-speed internet (at least 10 Mbps download) A quiet place to work and stay focused No college degree required No certifications needed—we train you on everything Compensation & Perks $25–$35/hour based on schedule and quality scores Performance incentives available after 30 days Biweekly pay via direct deposit 100% remote—work from anywhere in the U.S. Part-time and full-time options available Night shift and weekend bonuses Paid onboarding and help desk training Optional healthcare and dental for full-timers after 60 days Growth paths to QA, tier 2 support, and technical onboarding roles What a Shift Looks Like You log in from your home setup and launch your chat dashboard. A customer’s having trouble installing a desktop app—you walk them through the correct process. Another user needs help reconnecting their VPN—you use the knowledge base to pull up the right protocol and drop the link. You manage a handful of chats at once, tagging complex cases for escalation. You finish your shift with all your logs complete and a glowing rating from your customers—no stress, no calls, no clocking out in an office. What Team Members Say “I always wanted to work in tech but didn’t think I had enough experience. This job taught me the tools and gave me a solid paycheck. Now I’m moving into advanced roles.” – Jacob T., Nevada “I was nervous about the IT part, but everything was so beginner-friendly. You don’t have to be a techie—you just need to pay attention.” – Amy V., Georgia Frequently Asked Questions Do I need IT certifications to apply? No. This is an entry-level role with training included. Is this a phone support job? Not at all. You’ll be communicating via live chat only. Can I move up into more technical roles? Yes. We promote from within and offer learning paths toward higher-tier support and QA. What kind of issues will I deal with? Mostly simple troubleshooting—logins, browser issues, app usage, installations, and redirects. Can I work overnight? Yes! Overnight and weekend shifts are available and come with bonus pay. Ready to Start in Tech? This is your chance to step into the IT world without needing a degree or certification. If you’re ready to learn, solve problems, and work from home, we’re ready to bring you on board. Click the Apply Now button to start your application. We’re hiring nationwide and onboarding new chat agents every week. Your tech career starts here—no experience required. Apply tot his job