TechOps IT Specialist I

Clasp is a venture-backed startup focused on transforming access to education and career pathways. They are seeking a TechOps IT Specialist I to provide first-line technical support, manage devices, assist with identity and access automation, and contribute to security and infrastructure initiatives as the company scales. Responsibilities Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting Onboard new employees to make sure they are productive with their machines and our internal SaaS tools Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting Support BYOD environments, including iOS & Android and personal devices, balancing usability with security Coordinate repairs, warranties, and support cases with vendors Identify opportunities to automate or standardize device and endpoint workflows as the company scales Assist with SCIM-based onboarding and offboarding across SaaS tools Provision and deprovision user access across SSO and non-SSO systems Participate in access reviews, audit prep, and remediation with the InfoSec team Maintain documentation for identity workflows, provisioning standards, and exceptions Partner with Information Security to reduce manual access management and improve audit readiness over time Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling Own inventory for accessories and shared equipment Troubleshoot networking and AV issues to keep meetings frictionless Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including: Vendor access reviews SaaS security configuration Asset and access audits Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on support and guided projects Assist with Terraform-based infrastructure and access tooling over time Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations Create and maintain internal documentation and knowledge base articles Identify repetitive problems and help automate or systematize solutions Proactively surface risks, gaps, and improvement opportunities Skills Strong hands-on experience with macOS in a professional environment Comfort using the terminal to troubleshoot, debug, and automate Familiarity with git and collaborative software development and version control concepts Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.) Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs) Strong communication skills and a service-oriented mindset Ability to pick up unfamiliar tools and concepts quickly Demonstrated ability to leverage using AI tools to rapidly acquire new skills, automate your workloads and magnify your impact to an organization Experience with Kandji / Iru, Jamf, or other MDM platforms Exposure to SSO, SCIM, OAuth, and identity lifecycle management Basic scripting experience (Python, Bash, PowerShell) Familiarity with Google Cloud or desire to pursue a Google Cloud certification Interest in DevOps, infrastructure engineering, or security engineering Experience supporting hybrid or distributed teams Benefits Health benefits (health, dental, & vision) 401k Commuter benefits Flexible PTO policy Company Overview Company Overview Clasp (formerly Stride Funding) is a venture-based, mission-driven fintech headquartered in Boston, MA. It was founded in 2018, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Clasp has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.