Telephone Triage RN - Hospice, 4-10s

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Telephone Triage RN - Hospice, 4-10s Location Independence Facility Business Operations Center Department Hc Hospice Office-Center for Connected Care Job Code T9992H Shift Evenings Schedule 12:00pm-10:30pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Telephone Triage RN, you will play a vital role in supporting hospice patients and their families with compassionate care and guidance over the phone. You will provide thorough assessments through active listening and clinical questioning, document phone encounters and deliver clear instructions based on established protocols. Working collaboratively with patients, families, caregivers, and hospice staff, you will coordinate care needs, schedule nurse visits as appropriate, and arrange medications, supplies, and equipment to ensure seamless support. This role is essential in offering comfort, reassurance and timely interventions to those we serve. This is a full-time, remote position. A caregiver in this role will work 4 10-hour shifts. On-site training will be held at the Business Operations Center for 4-6 weeks before transitioning to remote work. You must live within 1 hour of Independence, OH and have at least 1 year of Hospice experience. A caregiver who excels in this role will: • Provide over the phone assessment through active listening and questioning. • Document phone encounters and provide hospice instruction based on protocols. • Coordinate patient care activities with patient, family, caregivers or hospice staff. • Effectively triage and provide resolution to all hospice department telephone calls • Accept verbal telephone tasks from physicians to add/change services • Assess both patient and physician needs and provide action or guidance to ensure needs are met • Conduct follow-up activities, including appropriate communication with patient/caregiver, agency staff, and physician and complete documentation of events and interventions. • Assist, review, research and resolve active patient and referral complaints and record outcomes accordingly to meet regulatory compliance standards. Minimum qualifications for the ideal future caregiver include: • Graduate of an accredited school of professional nursing • Current state licensure as a Registered Nurse (RN) • Minimum of one year nursing experience in an acute medical-surgical, critical care, home care or hospice setting • Strong customer service and computing skills Preferred qualifications for the ideal future caregiver include: • Bachelor’s of Science in Nursing (BSN) • Prior hospice experience • Prior telephone triage experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: Physical Requirements: • Manual dexterity to operate office equipment. • Requires good visual acuity through normal or corrected vision. Must be able to hear normal conversation. • Requires periods of sitting and standing for extensive periods of time. Personal Protective Equipment: • Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities Apply tot his job Apply tot his job