**Temporary Remote Catastrophe (CAT) Customer Service Representative**

Are you a highly motivated and customer-focused individual with excellent communication skills? Do you thrive in fast-paced environments and have the ability to adapt to changing situations? If so, we invite you to join blithequark's esteemed team as a Temporary Remote Catastrophe (CAT) Customer Service Representative. **About blithequark** blithequark is a leading inbound call center specializing in customer service and benefits compliance. With over 1,000 clients across various industries, we have established ourselves as a trusted and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, solidifying our position as a top employer in the industry. **Job Summary** As a Temporary Remote CAT Customer Service Representative, you will be part of our dedicated team that responds to natural disasters, severe weather events, and other crises that impact communities at a regional or national level. This is an on-call position that requires flexibility, resilience, and the ability to respond quickly during times of critical community need. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. **Responsibilities** As a CAT Customer Service Representative, you will be responsible for: * Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs * Offering empathy and support to customers during the claim process * Collecting and documenting all claim details provided by the customer into the claim accurately * Identifying and resolving customer issues by adhering to clients-specific handling instructions * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries **Requirements** To be successful in this role, you must have: * A high school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (40+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating systems * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow up on customer issues * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * The ability to thrive in a fast-paced environment * Must be authorized to work in the country where the job is based * Must be willing to submit to a background investigation and drug test as part of the onboarding process **Computer and Network Requirements** To ensure seamless communication and data security, you must have: * A computer with at least 8GB RAM * A cell phone for the role * A QRM laptop/computer will not be provided * Operating System – Windows 10, Windows 11, Windows Home * Not Supported – Chromebooks, macOS, Linux, Etc. * Upon hire, a Speedtest (www.speedtest.net) and System Hardware Check must be run from the computer the individual will be working from * Ethernet connection is not required, however, strongly recommended * Must be on a private network, not allowed to work in public locations * No VPNs are allowed, as logins must happen in the US **Desired Characteristics** We are looking for highly motivated, energetic, and dedicated individuals who are: * Positive and driven * Confident and self-assured * Able to work independently and as part of a team * Adaptable and flexible * Willing to learn and grow with the company **Benefits and Compensation** As a Temporary Remote CAT Customer Service Representative, you will enjoy: * Job Type: Temporary/Seasonal * Pay: $15 per hour * Ability to work from home when convenient for you * If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims) **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our clients and their customers. If you are looking for a challenging and rewarding role that allows you to make a difference, we invite you to join our team. **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to reviewing your application and welcoming you to our team! Apply for this job