Triage Nurse – Contact Center
Job Description: • Provide telephone triage with Epic’s Nurse Triage module, asking focused questions to assess symptoms, rule out red flags, and recommend the right level of care. • Verify and update patient information, protect privacy under HIPAA, and coordinate with clinic teams. • Document calls in real time in the EHR while using Epic and contact center tools. • Handle emotionally charged situations with empathy and professionalism. • Take part in ongoing training and continuous improvement, sharing trends and feedback to strengthen workflows, quality, and team culture. Requirements: • Current, unrestricted RN license in North Carolina; willingness to obtain additional licensure if needed. • 1+ years outpatient telephone triage experience or 3+ years clinical nursing experience (ideally primary care, emergency, home health, or med-surg). • Strong clinical assessment skills and sound judgment, with the ability to follow standardized guidelines and know when to pause and escalate. • Excellent communication skills — you translate complex medical information into clear, patient-friendly language. • Comfort in a remote contact center setting with back-to-back calls, defined performance metrics, and real-time use of multiple systems (EHR and contact center tools). • A strong commitment to patient privacy and strict adherence to HIPAA and all relevant policies. Benefits: • Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • Paid, structured onboarding Apply tot his job