Underwriting Data Support Specialist - Personal and Commercial Lines

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Support Specialist I to provide administrative support to underwriters and agencies by rating and entering transactions into established systems, while also supporting the underwriting team. Responsibilities Indexes new documents to file by document type and handling department Enters new business submissions and identifies additional submissions and active policies to prevent duplication Updates routine reports and understands information Performs special projects and other duties as assigned Seeks relevant information and answers to key questions from defined sources Gathers input and makes recommendations to solve problems of moderate complexity Applies knowledge to help solve problems of relatively limited scope and complexity Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved Creates and delivers varied types of messages and information Contacts other internal departments and team members Skills Proficient in typing both numeric and alphabetic characters Good communication skills Demonstrated attention to detail Effective oral and written communication skills Ability to follow a process Good time management skills and ability to meet deadlines Customer service skills High school diploma or equivalent Proficient use of various core systems, office and computer equipment, and software packages Relationship-building skills Benefits Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more! Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions) Wellbeing Program, including onsite fitness studio Paid Time Off – including holiday, vacation, and volunteer 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education) Paid parental leave Bonus opportunities Company Overview Western National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is