Unified Communications/ Contact Center Subject Matter Expert

QUALIFICATIONS: 5+ years of hands-on experience with UC/CC systems. Proven experience in the implementation and delivery of large-scale communication solutions. Solid understanding of networking, SIP, VoIP protocols, PSTN, SBCs, and cloud telephony. Experience with contact center platforms and features including IVR, routing, recording, analytics, and workforce management. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders. CISCO UCS Certifications preferred. Experience with cloud-based UC/CC platforms (e.g., Azure, AWS Connect, Webex Calling, Zoom Phone). Experience in hybrid UC/CC environments and migrations from legacy systems. Knowledge of scripting or automation tools (e.g., PowerShell, Python) is a plus. Must be US Citizen or Lawful Permanent Resident. Must be able to obtain a Public Trust clearance. Want to learn more about our Government Services team? Check us out on our platform: Preferred locations: Remote Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000.00 to $165,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Qualifications Why WWT ? Founded in 1990, World Wide Technology ( WWT ), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With nearly 10,000 employees and more than 55 locations around the world, WWT 's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the SC&E and Government Services Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the One WWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. What will you be doing? We are seeking a highly skilled and experienced Unified Communications / Contact Center Subject Matter Expert (UC/CC SME) to join our delivery team. In this role, you will be responsible for leading the technical delivery of Unified Communications and Contact Center solutions to our client, ensuring successful implementation, integration, and optimization in alignment with the customer defined goals. Our candidate will have a deep knowledge of UC/CC platforms, a consultative approach to delivery, and strong customer-facing communication skills. RESPONSIBILITIES: Serve as a subject matter expert in Unified Communications and Contact Center technologies. Lead and execute technical delivery of UC/CC solutions across various client environments. Conduct assessments, workshops, and design sessions with stakeholders to understand business and technical requirements. Develop and deliver technical architecture, migration, and implementation plans. Configure, test, and deploy UC/CC systems and integrations according to best practices. Collaborate with cross-functional teams including sales engineers, project managers, and support teams. Troubleshoot complex issues and provide expert guidance during and after deployment. Create and maintain documentation such as technical design documents, runbooks, and operational procedures. Stay current with industry trends and emerging technologies in the UC/CC space. Originally posted on Himalayas