Vice President, Operational Outcomes
Job Description: • Design and implement global service excellence strategies. • Lead cross-functional transformation projects, optimizing workflows and service delivery. • Promote a culture of continuous improvement and operational agility. • Analyze service performance metrics to identify inefficiencies and drive data-informed decision-making. • Coach teams on best practices in service quality, process standardization, and change management. • Champion digital tools and automation to enhance service efficiency. • Ensure compliance with SLAs, regulatory requirements, and internal quality standards. • Foster knowledge sharing and operational consistency across regions. • Oversee a portfolio of transformation projects, ensuring measurable impact on customer satisfaction and operational performance. • Serve as the voice of the customer, advocating for client needs at the executive level. Requirements: • Bachelor’s degree in HR, Organizational Development, Business, or related field. • Minimum 5 years in operational excellence, process improvement, or transformation leadership, preferably in financial services, fintech, or complex B2B organizations. • Essential: Service excellence and operational transformation. • Data-driven decision-making and analytics. • Change management and process standardization. • Essential: Leadership of cross-functional teams. • Strategic consulting and stakeholder management. • Continuous improvement mindset. Benefits: Apply tot his job