Virtual Customer Insights Specialist

Virtual Customer Insights Specialist A Role That Puts You in the Driver’s Seat Picture this: you’re settled into your go-to spot, maybe with a warm mug of coffee or tea in hand, laptop ready. You’re connecting with customers from all over, listening to their stories, and uncovering what truly matters to them. You’re not just looking at data or ticking boxes — you’re building real connections, spotting trends, and turning those conversations into powerful insights that shape smart decisions. That’s what this role is all about. We know that the best customer insights come from more than charts and reports — they come from truly hearing people, picking up on what’s said and what’s left unsaid. If you’re naturally curious, empathetic, and love making sense of human behavior, you’ll feel right at home here. What Your Day Could Look Like Let’s keep it honest: no two days are exactly the same. But here’s the kind of flow you can expect. Morning Kick-Off Start your day with our quick team huddle. It’s short, friendly, and sets the tone. We share what’s on deck, pass around a laugh or two, and decide what matters most for the day. Listening and Learning You’ll dig into customer feedback from calls, chats, surveys, and social posts. It’s not just about reading — it’s about really understanding. You’ll notice the small shifts in tone, the recurring themes, and the little details that tell the bigger story. Spotting the Signals There’s a buzz that comes when things click into place. You’ll connect the dots between different sources of feedback and uncover insights no one else has spotted yet. Turning Findings into Stories Your role goes beyond numbers. You’ll bring them to life so everyone — from marketing to product teams — sees exactly what customers need. Sometimes that’s sharing a quick, real-life customer moment; other times it’s highlighting a trend that could change the game. Staying Connected Even though we’re remote, we stay close. Weekly team check-ins keep us inspired, aligned, and laughing. We know remote work can feel quiet at times, so we make space for connection. Why This Role Matters Great choices start with great understanding — and that’s what you’ll deliver. Your work will: • Guide product teams toward building what people actually want. • Help marketing speak in words that resonate. • Show leadership the real-world impact of changes. When you shine a light on something no one saw coming? That’s when you change the game. Skills and Mindset You’ll Bring We care more about how you think and connect with people than about checking a long list of boxes. Curiosity You dig deeper than surface-level answers. Empathy You naturally understand where someone’s coming from. Clear Communication You explain ideas in a way anyone can follow. Tech Comfort You’re happy to pick up new tools and switch between them. Flexibility You adapt easily when priorities shift. A Few Real-Life Scenarios • A customer’s frustrated they can’t find a feature. You jot down their feedback, then re-listen to pick up subtle hints about what confused them. • Survey responses point to a pattern in one region. You dig deeper and uncover a cultural insight that changes our approach. • Your insight sparks action and a teammate celebrates closing a deal thanks to it. Tools You Might Use • Survey platforms for collecting input. • CRM systems to track conversations. • Data visualization tools to make trends clear. • Slack, Zoom, or Teams for connecting with the crew. We’ll set you up with everything you need. How You’ll Grow Here This role opens doors to: • Leading big research projects. • Shaping marketing and product strategies. • Mentoring others. We love promoting from within, so you can grow your career here. Who You’ll Work With We’re a diverse team of analysts, marketers, designers, and product pros. You’ll partner with: • Product to refine features. • Marketing to fine-tune campaigns. • Leadership to set focus areas. What Success Looks Like A few months in, you’ll be: • Confidently delivering insights that influence decisions. • Trusted for your perspective. • Helping make customers’ lives easier. The Pay and Perks • Salary: $80,000 annually. • Fully remote setup. • Flexible schedule. • Wellness allowance. • Paid time off. Why You’ll Love It Here • Your work makes a difference. • You’ll be seen and appreciated. • You’ll learn, grow, and have fun. We celebrate wins big and small — and yes, sometimes with a great GIF. Ready to Jump In? If this feels like your kind of challenge, we’d love to hear from you. Let’s create something amazing together — one customer insight at a time. Global Applicants Welcome: Candidates from the United States, Canada, United Kingdom, European Union, Australia, India and other eligible regions worldwide are encouraged to apply. See our Global Hiring Locations for details. Apply tot his job