Virtual Sales & Operations Assistant (Remote – U.S. Only)

Company Overview Move for Less is a well-established, top-rated moving company based in Northeast Ohio. We’re focused on running a lean, professional operation with strong systems, clear expectations, and a great customer experience. We are building a small, high-quality remote support team and are looking for a U.S.-based Virtual Sales & Operations Assistant to support sales follow-up, customer communication, and administrative operations. This is a long-term, stable role — not a high-pressure sales job. What You’ll Be Doing • Answering inbound calls during assigned hours • Returning missed calls promptly • Following up with warm leads using provided scripts • Sending quotes, confirmations, and prep instructions • Updating CRM records accurately (SmartMoving) • Requesting Google reviews after completed moves • Supporting daily admin and operations tasks You will work closely with our Operations Manager and follow clear scripts and systems. Compensation & Incentives • Base Pay: $20–$23/hour (paid hourly for all time worked) • Hours: 20–25 hours per week • Monthly Performance Bonuses: Up to $500 Bonuses are based on: • Fast lead response times • Consistent follow-up completion • Clear documentation and communication • Supporting strong close rates (no discounting pressure) • Clean handoffs to operations • Review requests and customer experience This role is not commission-based and not paid as a percentage of revenue. Who This Role Is a Great Fit For • Experienced remote workers • Customer service or sales support professionals • Call center, real estate ISA, or admin backgrounds • People who value structure, consistency, and clarity • Strong communicators who sound professional on the phone Requirements (Must-Have) • U.S.-based only (no exceptions) • Prior remote work experience • Experience handling inbound and outbound phone calls • Comfortable following scripts and documenting in a CRM • Reliable internet and quiet workspace • Available during Eastern Time (EST) business hours • Dependable, organized, and detail-oriented Application Process (Important) To be considered, you must submit: • Resume • Short Cover Letter (Mandatory) • Availability (days/times) Final candidates will complete a paid test task. Applications missing the voice recording will not be reviewed. If you’re looking for a stable, remote role with real upside, clear expectations, and long-term growth potential, we’d love to hear from you. Pay: $20.00 - $22.00 per hour Expected hours: 20.0 – 25.0 per week Benefits: • Work from home Application Question(s): • Have you handled inbound and outbound phone calls as part of a previous role? • Are you comfortable following structured scripts and documenting calls accurately in a CRM? • Can you reliably work 20–25 hours per week during Eastern Time (EST) business hours? • This role requires consistency, attention to detail, and fast response times. Is that a good fit for your working style? • As part of the application process, you will be asked to submit a short voice recording and complete a paid test task. Are you comfortable with this? Experience: • Remote Role: 2 years (Preferred) Location: • United States (Required) Work Location: Remote Apply tot his job