Account Manager
Who are we? At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions. Why join us? We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you’ll work in a dynamic, inclusive environment that supports your personal and career aspirations. What will you do? Act as the primary point of contact for existing clients throughout their lifecycle Drive revenue growth through cross-selling and upselling opportunities within your book of business Maintain 95% client retention rate by identifying and mitigating churn risks Provide timely assistance for client queries and escalate to relevant teams when needed Coordinate training sessions and manage implementation progress Document all activities through proper company channels (CRM) Conduct regular client health checks and maintain strong relationships Collaborate with sales and marketing teams on client expansion campaigns Represent Bright at client and industry events as required What are we looking for? Proven experience in account management or client-facing sales roles Strong track record of meeting retention and revenue growth targets Advanced knowledge of business software solutions, preferably accounting/practice management Excellent communication, presentation, and relationship-building skills High level of organisational skills with ability to prioritise multiple tasks effectively Results-oriented with a proactive, can-do attitude Experience with CRM management and reporting Ability to work independently in a fast-paced, dynamic environment Professional attitude with strong attention to detail Genuine interest in building strong working relationships and delivering value Previous experience in accountancy solutions is an advantage Originally posted on Himalayas