Assistant Manager Ramp - MCO

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: • ** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Assistant Manager Ramp position at MCO within the last 12 months.*** Job Summary All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Ramp monitors staffing, ensures Safety and compliance procedures are followed, and verifies that quality work is done in the Ramp, Operations, and Air Freight areas. Additionally, this role maintains positive relationships with all Customers and offers special care and assistance to Customers at the station as needed. The Assistant Manager Ramp is a strong communicator and problem solver who enjoys working as a collaborative Leader in a dynamic, safe environment. Additional details: • A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way to: • Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees • Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment • Invest in leadership and self-growth through participating in continuous learning and development Responsibilities • Actively coordinate with all departments to maintain the station's on-time performance • Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results • Review and ensure accurate delay coding • Monitor staffing in all areas and verify that overtime is used properly • Maintain a safe working environment and institute programs designated to help reduce accidents and injuries • Monitor and guide ground support performance to ensure requirements are met • Monitor functional work area risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation • Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment • Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery • Assist in reviewing, monitoring, and evaluating monthly equipment damage reports • Coach and develop to establish a diverse talent pipeline • May perform other job duties as directed by Employee’s Leaders Knowledge, Skills, and Abilities • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction • Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making • Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others • Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) • Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem Education • Required: High School Diploma or GED Experience • Fully functioning, broad knowledge of Airline Operations Licensing/Certification • N/A Physical Abilities • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time • Ability to communicate and interact with others in the English language to meet the demands of the job • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job • Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $98,650 per year to $109,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents • Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. • Explore more benefits you’ll love: • Pay amount doesn’t guarantee employment for any particular period. • *401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. • ** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/29/2026 Apply tot his job