Assistant Manager - Remote Operations and Customer Experience at U-Haul

Join the U-Haul Team as an Assistant Manager and Drive Success in a Dynamic and Supportive Environment Are you a motivated and customer-focused professional looking for a new challenge? Do you have a passion for leadership and a desire to make a positive impact on people's lives? U-Haul is seeking an experienced Assistant Manager to join our team, working remotely from anywhere in the United States. As an Assistant Manager, you will play a critical role in driving the day-to-day operations of our centers, providing exceptional customer service, and developing valuable skills to advance your career. About U-Haul and Our Culture U-Haul is a leading provider of moving and storage services, with a rich history of innovation and customer satisfaction. Our company is built on a foundation of values that prioritize customer service, teamwork, and community involvement. We strive to create a culture of health and wellness, and we are committed to providing a safe and supportive work environment for all our employees. At U-Haul, we believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. From comprehensive medical coverage to employee stock ownership plans, we provide a comprehensive compensation package that rewards our employees for their hard work and dedication. Key Responsibilities As an Assistant Manager at U-Haul, you will be responsible for: Running daily operations of the center in the General Manager's absence, ensuring seamless customer service and efficient use of resources. Making moment-to-moment decisions to allocate time and resources to appropriate projects, prioritizing tasks and managing multiple responsibilities. Managing and assigning team members to ensure that customers receive an excellent first impression and the highest quality of care. Performing miscellaneous duties such as installing hitches, brake controllers, and other equipment. Participating in ongoing continuous education through U-Haul University, staying up-to-date on company policies, procedures, and best practices. Requirements and Qualifications To be successful as an Assistant Manager at U-Haul, you will need: Essential Qualifications: A high school diploma or equivalent. A valid driver's license and a clean driving record. Leadership experience in any form, with a proven track record of success in managing teams and driving results. Customer service experience, with a strong focus on providing exceptional service and building customer relationships. The ability to work a variety of shifts, including evenings, weekends, and holidays. Preferred Qualifications: Previous experience in a management role, preferably in a similar industry. Experience with inventory management, logistics, and supply chain operations. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders. Skills and Competencies To succeed as an Assistant Manager at U-Haul, you will need to possess a range of skills and competencies, including: Strong leadership and management skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. The ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. A strong focus on customer service, with a passion for delivering exceptional service and building customer relationships. Career Growth Opportunities and Learning Benefits At U-Haul, we are committed to providing our employees with opportunities for career growth and development. As an Assistant Manager, you will have access to: Comprehensive training and development programs, including U-Haul University. Opportunities for advancement, with a clear path for career progression. Tuition reimbursement programs, supporting your ongoing education and professional development. Free online courses and resources, available through U-Haul University. Work Environment and Company Culture At U-Haul, we strive to create a culture of health and wellness, with a focus on supporting our employees' well-being and work-life balance. Our work environment is: Dynamic and supportive, with a strong focus on teamwork and collaboration. Flexible, with opportunities for remote work and flexible scheduling. Rewarding, with a comprehensive compensation package and opportunities for career growth and development. Compensation, Perks, and Benefits As an Assistant Manager at U-Haul, you will enjoy a comprehensive compensation package, including: A competitive hourly rate, ranging from $16.50 to $25.30 per hour. Full medical coverage, including prescription plans, dental, and vision plans. A $100 hiring bonus, paid immediately upon hire. A $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification. Paid holidays, vacation, and sick days. Employee stock ownership plan (ESOP) and 401(k) savings plan. Life insurance, critical illness/group accident coverage, and business-travel insurance. Discounts on cell phone plans, hotels, and other services. Conclusion If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for the Assistant Manager role at U-Haul. With a comprehensive compensation package, opportunities for career growth and development, and a dynamic and supportive work environment, this is a fantastic opportunity to drive success and build a rewarding career. Apply today and join our team! Apply for this job