Associate Director, Customer and Product Insights – Leading Research and Insights to Drive Business Growth and Customer Satisfaction at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the industry, dedicated to empowering people's lives through innovative, customer-focused solutions. We believe in the power of connection, bridging the gap between individuals and premium experiences that exceed expectations in value and quality. Our mission is to deliver seamless, reliable, and affordable solutions that enhance day-to-day lives, connecting people to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards opening up a world of possibilities for our customers. About the Role We're seeking a senior insights professional to lead the customer and product research and insights function supporting the arenaflex Value portfolio of brands. As the Associate Director of Customer and Product Insights, you'll drive business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You'll accomplish this by proactively working across brand and product team leaders, managing and mentoring direct reports, and leading by example in research rigor and insights storytelling. Key Responsibilities Proactively work across brand and product team leaders to define and prioritize the research roadmap, ensuring appropriate resource allocation to deliver on planned initiatives. Manage, mentor, and coach direct reports focused on specific work streams, ensuring world-class insights work and leveraging learnings and best-practices across these work streams. Lead by example, setting a high bar for research rigor and insights storytelling, and oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities. Work in close partnership with the Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics. Forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models. Speak on behalf of the customer across arenaflex Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning. Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectations to deliver impact and drive business objectives. Essential Qualifications To succeed in this role, you'll need to have: Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience in Marketing, Customer Experience, or User Experience research. Experience designing research programs, both qualitative and quantitative, to address business needs, and can articulate rationale. Strong command of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.). Experience with qualitative and/or user-centered design evaluative research methods (e.g., focus groups, in-depth interviews, diary studies, ethnography, etc.). Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations. Preferred Qualifications Even better if you have one or more of the following: Four or more years of experience managing a team of three or more people. Experience providing insights to inform value proposition development. Experience leveraging secondary data, trends, and learnings to provide context for business scenarios. Experience coaching and advising multiple team members, simultaneously, to push the strategic quality of their insights. Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion. Marketing, CX, or UX research experience specifically in the consumer or business space. Are a self-starter, able to identify stakeholders and build credibility for the team. Demonstrated effective consultative skills. Proven ability to work through ambiguity and effectively collaborate to problem-solve. Strong business acumen and understanding of the telecom industry. Extensive experience and genuine interest in consumer segment research. High degree of comfort using influence and persuasion cross-functionally. Experience operating in a fast-moving, rapidly evolving environment. Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. Our culture of innovation and collaboration encourages you to think creatively, share your ideas, and learn from others. We believe in promoting from within, so you'll have opportunities to take on new challenges and advance in your career. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where everyone is valued and empowered to contribute their best. We're proud of our diverse and talented team, and we celebrate our differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our culture is built on a foundation of respect, trust, and open communication, and we strive to create an environment where everyone feels welcome and included. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $127,000.00 to $236,000.00 annually, depending on your location and confirmed job-related skills and experience. You'll also be eligible for a range of benefits, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. We're committed to helping you achieve a healthy work-life balance, and we offer flexible working arrangements, including remote work options and flexible hours. Conclusion If you're a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for the Associate Director, Customer and Product Insights role at arenaflex. This is a unique opportunity to join a dynamic and innovative team, where you'll have the chance to make a real impact on our business and our customers. Don't miss out on this chance to take your career to the next level and join a company that values diversity, inclusion, and innovation. Apply now and become a part of the arenaflex team! Apply for this job