Aston Carter Bilingual Customer Client Care Representative (Work From Home) in North York, Ontario
Our client, a large healthcare network, is currently hiring for bilingual (English and French) client care representatives to join their team on a work from home basis! This role serves as the first point of contact for Members that have access to Employee Assistance Programs (EAP) through their employer. An employee assistance program is an employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being. Duties: Inbound calls supporting the Employee Assistance Programs (EAP) on the clinical side. Will be taking calls from members of the program looking for guidance on the different options they have (therapists, psychologists, etc.). Booking appointments for members calling in Taking crisis calls - members calling in maybe going through a mental health crisis, Agents need to be calm, collected, and able to take those types of calls Empathy is very important in this role as members calling in may be distressed, going through a tough time, or emotional. Agents must be fluent in French and English and must have great communication skills. Agents will be working with multiple screens and must be tech-savvy enough to multi task. Agents will be taking around 30-50 calls per day Previous experience in dealing with distressed or vulnerable clients in an Employee Assistance capacity. Previous experience in working in a service centre / call centre environment. Qualifications 1) Bilingual (French and English) 2) 1-2 Years of recent Customer Service experience (fast-paced call center, hospitality, Medical Setting) 3) Experience with MS Office, Internet browsers, etc. 4) Availability required Monday - Sunday (including Stat Holidays) 6:30 AM - 12 AM (8-hour shift) Shift Premium: 8 PM-11 PM: $23/hr Weekend: $23/hr Overnight: $24.30/hr (On a volunteer basis only) Employee Value Proposition (EVP) Great opportunity for recent HR grads to get their foot in the door into a large company. As a new employee, you will be paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions. Work Environment Work From Home - will get the laptop shipped over. Must have access to an Internet Modem to connect via ethernet Availability required Monday - Sunday (including Stat Holidays) 6:30 AM - 12 AM EST (8-hour shift) Will know their schedule for the 4 months in advance but will not be able to choose which shift Training is for 3 weeks and will be Monday-Friday 9 AM-5 PM EST À propos d'Aston Carter: Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent. Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Source link Apply tot his job