Bilingual Customer Service Representative - Remote Opportunity with Competitive Salary and Growth Potential

Join the Workwarp Team as a Bilingual Customer Service Representative and Drive Exceptional Customer Experiences Are you a customer service professional with a passion for delivering world-class support and a fluency in Spanish? Do you thrive in fast-paced environments and are looking for a remote opportunity with a competitive salary and growth potential? Workwarp, a vital industry-leading technology platform, is seeking a Bilingual Customer Service Representative to join their team and be an integral part of their live operations. About Workwarp and The Fountain Group Workwarp is a cutting-edge technology platform that relies on its customer service team to ensure seamless delivery experiences for its clients. As a Bilingual Customer Service Representative, you will be joining a small, collaborative team responsible for maintaining a 0% error rate in deliveries. The Fountain Group, a nationwide staffing firm with over 80 Fortune 100-500 clients, has partnered with Workwarp to find the ideal candidate for this role. The Fountain Group has a long history of excellence, dating back to 2001, and has received numerous industry performance awards for its work in Life Sciences, Clinical, Engineering, IT, and more. With a focus on people and a commitment to delivering exceptional customer service, The Fountain Group is the perfect partner for Workwarp in finding the right talent. Key Responsibilities Provide proactive, empathetic, and urgent support to delivery drivers and merchants to drive exceptional quality and resolve issues. Identify potential failures and implement mitigation tactics to ensure seamless delivery experiences. Spearhead and execute workflows that meet exceptional Service Level Agreements (SLAs) and drive process improvements. Analyze trends and communicate findings to broader teams to inform process enhancements. Develop deep expertise in Workwarp's product, processes, systems, and tools to become a subject matter expert. Collaborate with the team to maintain a 0% error rate in deliveries and drive world-class customer service. Essential Qualifications Fluency in Spanish (required). 1-2 years of experience in a fast-paced customer service role. Comfort with Google Sheets and other productivity tools. High School Diploma minimum; degree a plus. Availability to work 40 hours per week between 8am - 6pm, Monday - Sunday (EST or CST). Preferred Qualifications Familiarity with G-Suite, Slack, Atlassian, and Salesforce. Experience working in a remote environment. Strong analytical and problem-solving skills. Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with delivery drivers, merchants, and internal stakeholders. You should be proactive, empathetic, and able to work under pressure to resolve issues and drive exceptional customer experiences. Strong analytical and problem-solving skills are also essential, as you will be analyzing trends and communicating findings to broader teams. Career Growth Opportunities and Learning Benefits This is a fantastic opportunity to grow your career with Workwarp and The Fountain Group. As a Bilingual Customer Service Representative, you will have the chance to develop deep expertise in Workwarp's product, processes, systems, and tools, and become a subject matter expert. You will also have opportunities to drive process improvements and contribute to the growth and success of the company. Work Environment and Company Culture Workwarp is a remote-friendly company that values collaboration, innovation, and exceptional customer service. As a Bilingual Customer Service Representative, you will be working as part of a small, tight-knit team that is passionate about delivering world-class support to clients. The Fountain Group also prioritizes people and customer service, making it an ideal partner for Workwarp in finding the right talent. Compensation, Perks, and Benefits Workwarp offers a competitive salary of $20.00 per hour (W2) for this role, with a duration of 4+ months and strong potential to convert to a permanent position. The company also provides opportunities for growth and development, as well as a collaborative and innovative work environment. Join Our Team! If you are a motivated and customer-focused professional with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. With a competitive salary, growth potential, and a collaborative work environment, Workwarp and The Fountain Group are confident that they have the perfect opportunity for the right candidate. Don't miss out on this chance to join a dynamic team and drive exceptional customer experiences. Apply today! Apply for this job