Bilingual Customer Service Representative (Spanish / English) - Remote Opportunity with blithequark

Join the blithequark Team: Empowering Customer Experiences from Anywhere Are you ready to embark on a fulfilling career journey with a global organization that prioritizes a people-first culture and fosters a genuine sense of belonging? Do you aspire to be part of a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, a remote Customer Service Representative position at blithequark could be your ideal career move. As a Customer Service Representative at blithequark, you'll become an integral part of a diverse team spanning over 70 countries. Our team is united by a shared passion for delivering exceptional customer experiences and driving business success through tech-powered innovation. We're on the lookout for talented individuals who are as dedicated to providing outstanding customer service as we are. A Culture of Inclusion and Growth At blithequark, we're committed to nurturing an environment where every team member can thrive. Our culture is built on the principles of diversity, equity, and inclusion, ensuring that all members feel valued and supported. We're proud to be a community where everyone contributes to each other's success and well-being. As a "game-changer" at blithequark, you'll be part of a dynamic team that is passionate about making a difference. Career Advancement and Personal Development Opportunities This remote Customer Service Representative role offers a unique opportunity to redefine your career path while developing lasting connections. We provide comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to internal promotions is evident, with approximately 80% of our managers and leaders having risen through the ranks. To support your career aspirations, we offer a range of FREE Learning and Leadership Development programs designed to equip you with the skills and knowledge needed to excel. Key Responsibilities Provide top-notch inbound customer support in the customer's preferred language, utilizing a call flow guide. Assist customers in resolving basic technical issues, ensuring timely and effective solutions. Track, document, and retrieve information in databases to maintain accurate customer records. Offer additional products and/or services that meet customer needs, enhancing their overall experience. Deliver expert customer experiences with a personal touch, driving customer satisfaction and loyalty. Essential Qualifications and Skills To excel as a Customer Service Representative at blithequark, you'll need: Fluent Spanish and English language skills to effectively communicate with our diverse customer base. A minimum of 1 year of customer service experience, demonstrating your ability to handle customer inquiries and resolve issues. A high school diploma or GED, serving as a foundation for your professional development. A quiet, distraction-free workspace at home, ensuring you can focus on delivering exceptional customer service. The ability to multitask in a fast-paced environment, prioritizing tasks to meet customer needs. Eagerness to learn new technologies and adapt to evolving customer service tools. Strong computer navigation skills and PC knowledge, with the ability to quickly learn our systems. A desktop or laptop that meets our technical requirements, with a reliable high-speed internet connection and a smartphone. Residency in the United States or a valid U.S. address for residence. Preferred Qualifications While not mandatory, having experience with customer service software, CRM systems, or previous experience working in a remote environment can be advantageous. We're committed to providing the training you need to succeed, but prior experience can be a plus. What We Offer At blithequark, we believe in championing our people. That's why we invest significantly in our team members, infrastructure, and capabilities to drive long-term success. As a Customer Service Representative, you can expect: Comprehensive paid training and performance-based incentives to support your growth and success. Lucrative employee referral bonus opportunities, rewarding you for helping us find top talent. A competitive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). Access to health and wellness programs, featuring trained partners to support your physical and mental well-being. Mentorship programs designed to support your career journey and personal development. Participation in programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. Celebrations and recognition events throughout the year, including blithequark Day, Team Appreciation Day, and more. Reimagine Your Career with blithequark If you're ready to take the next step in your career and join a dynamic team of "game-changers," we want to hear from you. Apply today and discover why over 440,000 professionals around the globe have chosen blithequark as their "employer of choice." Don't miss this opportunity to be part of a company that is shaping the future of customer experience. Join blithequark and start your journey towards a fulfilling and successful career. Benefits and Perks 401(k) with company match Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home We look forward to welcoming you to the blithequark team! Apply for this job