Bilingual Referral Coordinator (Remote PST, Spanish Speaking)

About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most • TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team • Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Referral Coordinator who will serve as a crucial liaison between our patients, providers, Plans, and internal team. As the Referral Coordinator, you will manage and facilitate the referral process, ensuring that our patients receive prompt communication and timely care. You will champion our patient care continuity by navigating insurance and health care requirements. You will work cross functionally with the care team to ensure high patient advocacy while maintaining clear and efficient communication for all stakeholders involved. This role is 100% remote; however, candidates must be based in the United States. What You’ll Do: Own key Ops Support initiatives • Process, track, and coordinate patient referrals to ensure timely scheduling of appointments • Schedule PCP and / or specialist appointments for our patients • Coordinate with pharmacies (meds has been received, meds have been picked up, etc) • Verify patient PCP and insurance (including prior auth requirements) • Coordinate Release of Information • Assist with non-urgent patient follow up and/or information collection What You’ll Need: • 1+ years of backend healthcare and/or operations experience in a fast-paced healthcare environment providing administrative and operational support • Confidence to own your role and propose solutions to be successful • Bilingual - English/Spanish • A results driven attitude with a proven track record of exceeding performance indicators • You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care • Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise) • Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools) • Requires a quiet, HIPAA compliant and internet connected space • Dedicated to supporting and improving the care for many underserved populations Because We Value You: • Compensation: $22-23/hour (depending on experience) • Comprehensive health, vision & dental insurance • 401k plan • Flexible vacation policy – take the time you need to recharge • We provide the equipment needed for the role - laptop, monitor, etc. • Monthly $100 work from home expense stipend for your WFH days • Mileage/gas reimbursement for your on-site days, if applicable • Opportunity for rapid career progression with plenty of room for personal growth! 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