Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

AT&T is a global leader in communications and technology seeking a Call Center Bilingual Collections Representative. In this role, you will provide billing support and perform collections management while creating meaningful connections with customers to help them stay connected. Responsibilities You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business Skills Fluent in both English and Spanish Ability to hold a conversation in both English and Spanish Ability to report to the Miami, FL location 3-4 days weekly and work remotely from home 1-2 days weekly Effective communication and interpersonal skills Ability to assist customers with sensitive billing situations Negotiation skills to setup payment arrangements and collect balances on delinquent accounts Ability to work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions Ability to simplify the explanation of customer bills, rate plans and features of AT&T's products and services Ability to process customer payments Ability to support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Verified internet service (secure, reliable, and dedicated high speed) Established dedicated work area (desk, chair, electrical outlet, direct LAN connection) Compliance with WFH standards (technical, security, physical, noise levels, Clean Desk policy) Availability, accessibility, and accountability to work during established work schedules and shifts Compliance with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies Benefits Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Company Overview AT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship AT&T has a track record of offering H1B sponsorships, with 575 in 2025, 586 in 2024, 282 in 2023, 450 in 2022, 271 in 2021, 162 in 2020. Please note that this does not guarantee sponsorship for this specific role.