Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench
About the position Responsibilities • Provide outstanding guest service to onsite visitors and other guests. • Answer general questions regarding a variety of topics related to Walt Disney World Resort. • Support Walt Disney World Resort Hotels by addressing guest inquiries and concerns. • Handle conflict resolution and make quick decisions to ensure guest satisfaction. • Maintain confidentiality with critical information. Requirements • Proficiency with a Microsoft Windows environment and comfortable working on dual monitors. • Ability to handle conflict resolution and make decisions quickly. • Flexibility and adaptability to the fluctuating needs of the operation. • Strong written and verbal communication skills. • Availability for three weeks of full training. Nice-to-haves • Flexibility with work schedule, including weekends, holidays, and overnight shifts. Benefits • Starting pay rate of $19.16/hour. • Equal Employment Opportunity employer with a commitment to diversity and inclusion. Apply tot his job