Call Center Representative (Work From Home)

Pathway to Homeownership Program – Our Financial Health Are you passionate about helping families achieve financial stability, build generational wealth, and move closer to homeownership? Our Financial Health is expanding our national Pathway to Homeownership initiative, and we are seeking dedicated, well-spoken Call Center Representatives to speak with prospective clients and guide them through their first steps. This is remote, mission-driven work where you will be the voice of our organization—supporting families, explaining program benefits, and assisting them in scheduling financial wellness consultations. Position: Call Center Representative (Remote)- Pay: Competitive hourly rate + performance bonuses- Schedule: Full-time or part-time options available-What You’ll Do • Call and speak with prospective clients interested in our Pathway to Homeownership Program • Explain how our program helps families improve their financial foundation and prepare for homeownership • Collect basic intake information and schedule follow-up appointments • Maintain accurate notes and client records • Follow call scripts and guidelines to ensure professionalism and compliance • Use our cloud-based dialer system for outbound and inbound calls • Uphold the highest standards of customer service, empathy, and communication Requirements • Must be well-spoken, professional, and comfortable speaking with diverse families • Must have checkable employment references (we will verify past employers and work history) • A quiet work-from-home environment • Reliable internet connection and computer • Ability to be connected to a dialer system — all calls and work activity will be monitored for quality and productivity • Strong communication, listening, and interpersonal skills • Dedication to helping families and a passion for community empowerment • Prior call center or customer service experience preferred but not required Who We’re Looking For We want serious, dedicated representatives who believe in the mission. This is not just another call center job—it is an opportunity to change lives, guide families toward financial stability, and help them begin their pathway from renting to owning. If you are committed, compassionate, and ready to make an impact, we want to hear from you. Pay: $19.00 - $27.93 per hour Expected hours: 20.0 per week Application Question(s): • About the Pathway to Homeownership Program: The Pathway to Homeownership Program helps families improve their financial stability, strengthen their credit, and gain access to resources that move them from renting to owning a home. Through financial guidance, consultations, and housing support, we help participants build a real plan toward long-term stability and generational wealth. Why Are You the Right Choice for This Call Center Representative Position? Please explain why you believe you are the right fit for this role. Highlight your communication skills, professionalism, dedication to helping families, ability to work from home, and any relevant customer service or call center experience. This role requires empathy, reliability, and the ability to confidently explain our program to prospective clients. Work Location: Remote Apply tot his job