Client Service Associate

Heffernan Insurance Brokers is a company focused on delivering excellent financial planning and investment management services. The Client Service Associate supports the Wealth Manager by preparing financial plans, conducting portfolio reviews, and ensuring a high-quality client experience. Responsibilities Prepare and update client financial plans, portfolio reports, and presentation materials using firm software tools Review client files, recent activities, and relevant updates before meetings Attend specific client meetings and help with meeting notes, follow-ups, and documentation Draft post-meeting action plans and ensure follow-up items are completed promptly in coordination with the Client Service Manager Enter and update precise client information in financial planning software Conduct research and analysis on financial planning topics such as retirement income strategies, stock-based compensation, social security optimization, required minimum distributions, and charitable giving strategies, among other subjects Assist in modeling planning scenarios, Roth conversions, and tax-efficient withdrawal strategies Assist in creating client recommendations and written plan summaries for advisor review Assist in preparing investment review materials, rebalancing reports, and asset allocation summaries Help monitor portfolio allocations relative to investment policy targets Collaborate with the Wealth Manager on special investment research projects and portfolio analysis Maintain accurate and organized client information in CRM and planning software Work closely with the Client Service Manager to ensure a smooth client service experience Ensure adherence to documentation, recordkeeping, and reporting requirements Participate in special projects or process improvement initiatives as assigned Skills High School diploma or GED required Strong analytical and problem-solving skills, with keen attention to detail Excellent communication skills required, both verbal and written Highly organized and able to manage competing priorities and deadlines Comfortable working with financial modeling, spreadsheets, and in a technology-driven environment Must establish and maintain effective relationships with colleagues, customers, and business partners Must have a proactive mindset, consistently looking for ways to improve internal processes and elevate the service experience for clients Proficient in MS Office - namely Outlook, Word, Excel, and PowerPoint Professional demeanor and behavior are required, as referenced in the Heffernan core values (Habits) Bachelor's degree in Finance, Accounting, Economics, or related field CFP certification preferred, or willingness to pursue certification Series 7 and 65 (or 66) licenses preferred, or willingness to obtain within the first year of employment 0-2 years of experience in a financial planning or paraplanning capacity desired (internship experience welcome) Benefits Discretionary annual incentive program Comprehensive benefits package Company Overview Heffernan is an independent insurance brokerage firm offering financial services, business and financial insurance, and employee benefits. It was founded in 1988, and is headquartered in Walnut Creek, California, USA, with a workforce of 501-1000 employees. Its website is