Client Success Associate

Mintz Group specializes in uncovering the truth through investigative services and is seeking a Client Success Associate for their Disputes practice. This role provides essential administrative and client engagement support throughout the project lifecycle, ensuring accurate documentation and effective communication. Responsibilities Open new matters in accordance with practice protocols Conduct conflict checks in collaboration with legal and compliance teams Prepare and issue engagement letters and related documentation Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot) Track incoming Requests for Proposals (RFPs) and assist with proposal submissions Prepare, send, and follow up on proposals using approved firm templates Assist in structuring, issuing, and managing retainer agreements Monitor proposal status and timelines, including follow-up with clients and internal stakeholders Draft and format client-facing documents using approved templates Manage routine client correspondence and follow-up under supervision of Disputes leadership Ensure all communications reflect firm standards of tone, clarity, and professionalism Coordinate with investigators, researchers, and legal team members to support timely case progress Maintain up-to-date project records and timelines in proprietary databases Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps Participate in case tracking, scheduling, and administrative reporting Skills Demonstrated Experience: In administrative support, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization Case and Client Administration: Familiarity with conflict check processes, legal engagement documentation, and client proposals Technical Skills: Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools Communication: Strong written communication skills with attention to professional tone, formatting, and client-facing presentation Organization: Exceptional attention to detail and ability to manage administrative workflows and meet deadlines Collaboration: Demonstrates strong coordination skills, working effectively across teams to support smooth case progression Adaptability: Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases Education: Undergraduate degree required Multilingual candidates are encouraged to apply Benefits Comprehensive medical coverage Parental leave Generous PTO policy Company Overview Mintz Group provides a range of risk mitigation services focused on due diligence, litigation and anti-corruption investigations. It was founded in 1994, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is