CRM Operations Coordinator
FanDuel Group is the premier mobile gaming company in the United States and Canada. As a CRM Operations Coordinator, you will be responsible for executing the sportsbook merchandising strategy and collaborating with various teams to enhance customer experience. Responsibilities Own the day-to-day merchandising execution for key homepage modules or priority sport areas Collaborate with product, trading, and marketing teams to align on promotional and content priorities Identify areas for improvement and propose new merchandising ideas or enhancements Help train or guide Coordinators on tools, processes, and merchandising standards Execute real-time content updates during live events with minimal supervision Support team leads and managers with planning around tentpole events and seasonal shifts Skills 1+ years of experience in a fast-paced, detail-oriented environment (sports or ops a plus) Strong understanding of U.S. sports, betting markets, and fan behavior Ability to juggle multiple tasks, prioritize on the fly, and work under pressure Confident communicator and collaborator with cross-functional teams Comfortable working nights, weekends, and holidays based on the sports calendar Familiarity with CMS, CRM, or content merchandising tools Benefits Array of health plans to choose from (some as low as $0 per paycheck) Programs for fertility and family planning Mental health support Fitness benefits Generous paid time off (PTO & sick leave) Annual bonus and long-term incentive opportunities (based on performance) 401k with up to a 5% match Commuter benefits Pet insurance Medical, vision, and dental insurance Life insurance Disability insurance 401(k) matching program Paid personal time off 14 paid company holidays Paid sick time in accordance with all applicable state and federal laws Company Overview FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship FanDuel has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.