CRN Customer Success Specialist - Remote within the United States
OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow. Job Summary Builds and maintains customer relationships within a defined dealer/retailer community to educate and drive awareness of OEC solutions with the aim of driving up usage and adoption. Provides onboarding support to key assigned clients in the normal lifecycle management process and introduces the dealer/retailer ‘end user’ communities to best practice behaviors in order to drive effective engagement and product usage and positively impact end user income and revenue. Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction and incremental sales. Key Responsibilities 1. Consults across OEC platforms regarding OEM solutions based on a solid knowledge of one or more company applications, and works to provide the best possible solutions in support of enhancing and/or resolving customer business challenges 2. Continues fluency in known product lines and focuses on a specific product as required by department leadership and in support of ongoing and changing business priorities; learns new product information with the goal of becoming fluent in speaking all-OEC product language. 3. Completes initial implementation activities within established product timeframe, reaching dealer and retailer communities to enhance product by reviewing product functionality and completing key configuration steps as required. 4. Uses data to understand user performance and provides feedback to help achieve goals and time to value. 5. Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction. 6. Responds to incoming requests from users/customers for product information and support; resolves client issues via phone and e-mail. Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades. 7. Develops and executes success plans appropriate for the client’s region and/or business model to help accelerate and expand product use beyond initial launch. 8. Establishes high level relationships with assigned clients; drives customer engagement and increases overall income and revenue through coaching and relationship building. Education Requires an associate degree from an accredited college or, in the absence of a degree, directly related job experience building business relationships and facilitating product usage. Experience At least 2 years of experience is required in account management, telephone sales, or related role. Must also be able to demonstrate the following skills and abilities: · Strong interpersonal and relationship management skills with the ability to persuade and influence others. · Results-oriented work style with good time management and prioritization skills. · Ability to learn complex company products, and present them in a clear, concise manner. · Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools. · Comfortable with taking ownership of work and proactively completing job duties under moderate supervision. Travel · Domestic travel for this position is required and anticipated to be up to 20% of work time. What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry. OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply tot his job