Customer Care Representative - Remote

Join a team that has spent decades bringing security, support, and peace of mind to families across North America. For more than 68 years, our organization has partnered with unions, associations, and essential professionals — teachers, healthcare workers, and first responders — providing benefits they can genuinely rely on. Now, we’re growing our remote customer care team and looking for individuals who value connection, clarity, and compassion. What We Offer We’re committed to giving you the tools, flexibility, and environment you need to thrive: • A 100% remote work setup, allowing you to work safely and comfortably from home. • Weekly pay with the opportunity for long-term residual income. • Full, hands-on training and onboarding, no experience required. • Health benefits available after 90 days. • A flexible schedule to support work-life balance. • Real growth opportunities, including leadership pathways and internal advancement. • Recognition programs, bonuses, and incentive travel opportunities for top achievers. Position Overview As a Customer Care Representative – Remote, you’ll be the trusted guide for members who request information about their benefit options. You won’t be making cold calls or pushing sales — instead, you’ll focus on offering clarity, support, and reliable assistance to individuals seeking help with their coverage. This role is ideal for someone who enjoys helping others, communicates with confidence, and thrives in a home-based professional environment. Your Daily Responsibilities Your day will center around meaningful conversations and organized follow-through: • Conduct virtual appointments via phone or Zoom to assist members. • Address questions about benefit programs, application processes, and available coverage. • Provide ongoing service and professional support to existing members. • Keep accurate documentation and follow up as needed to ensure satisfaction. • Deliver a caring, knowledgeable customer experience that reflects our values. What We’re Looking For We welcome applicants who bring empathy, professionalism, and a strong desire to make a positive impact: • Excellent communication and interpersonal abilities. • Patience, understanding, and a service-driven attitude. • Dependable work habits and strong self-motivation. • Basic computer skills and comfort with online platforms. • At least 18 years old and authorized to work in the US or Canada. • High school diploma required; additional education is a plus. Why Join Us Here, your work has purpose — and your growth matters. We’re proud to offer a warm, inclusive, and team-focused environment where your contributions are seen, appreciated, and rewarded. We promote from within, encourage continuous learning, and give you the support you need to build a meaningful career, not just a job. With us, you can enjoy the benefits of working remotely while still being part of a team that genuinely cares about your success. Take the Next Step If you’re ready for a role that combines flexibility, fulfillment, and long-term potential, we’d be excited to meet you. Apply today and begin your journey toward a rewarding career in customer service — right from home. Apply tot his job