**Customer Engagement Senior Analyst (GCC Africa - Remote) - blithequark**

At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Engagement Senior Analyst to join our team in GCC Africa. As a Senior Analyst, you'll play a critical role in shaping our customer engagement strategy, working closely with cross-functional teams to design, develop, and implement solutions that drive business growth and customer satisfaction. **What We'll Bring:** At blithequark, we're committed to creating a welcoming and energetic environment that encourages collaboration, innovation, and continuous learning. Our culture is built on the principles of flexibility, continuous improvement, and openness, and we're passionate about empowering our employees to grow and develop their skills. Some of the benefits you can expect as a member of our team include: * Flexible time off and workplace flexibility to help you balance your work and personal life * Opportunities for professional growth and development through tuition reimbursement, conferences, and seminars * A collaborative and innovative work environment that encourages creativity and experimentation * A unique opportunity to combine technology with client relations and support to drive business growth and customer satisfaction **What You'll Bring:** As a Customer Engagement Senior Analyst, you'll bring a unique combination of skills, experience, and passion to our team. Here are some of the key qualifications we're looking for: * Bachelor's degree and relevant work experience, preferably in the Financial Services industry * Excellent communication and interpersonal skills, with the ability to translate technical and functional requirements to non-technical stakeholders * Internal and external customer-facing experience, with a proven track record of delivering high-quality results in a fast-paced environment * Ability to analyze complex data and interpret industry trends to inform business decisions * Strong problem-solving skills and ability to act decisively in a rapidly changing environment * High level of experience working independently, managing simultaneous assignments, and prioritizing workload with competing priorities * Familiarity with data and analytics tools, with a strong understanding of data visualization and reporting principles **We'd Love to See:** While not required, we're particularly interested in candidates with experience in the credit reporting, financial services, or direct marketing industry. Additionally, we're looking for individuals with: * Excellent interpersonal and communication skills * ETL/API knowledge and experience working with data * Attention to detail and ability to work in a fast-paced environment * Well-organized and able to prioritize multiple tasks and deadlines * Data capturing skills and experience working with data visualization tools **Impact You'll Make:** As a Customer Engagement Senior Analyst, you'll have a direct impact on our business growth and customer satisfaction. Some of the key responsibilities you'll be expected to perform include: * Contributing to the full system lifecycle, from customer and sales engagement to requirements gathering and criteria analysis * Assisting the technical team in developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation * Validating batch and online system setup and output, based on requirements from the customer, and communicating directly with customers to audit results * Analyzing and interpreting how industry changes will affect program execution, fulfillment, and solution delivery **What We Offer:** As a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We're committed to creating a diverse and inclusive work environment that values creativity, innovation, and collaboration. **Work Environment and Culture:** As a remote position, you'll have the flexibility to work from anywhere in South Africa with a fibre-ready home. We're committed to creating a work environment that's comfortable, confidential, and conducive to productivity. You'll have access to the latest technology and tools, as well as regular check-ins with your team to ensure you're connected and supported. **Compensation and Benefits:** We offer a competitive salary and comprehensive benefits package, including: * A minimum of a 100 Meg fibre line, which you'll need to upgrade or install to work effectively * Opportunities for professional growth and development through tuition reimbursement, conferences, and seminars * Flexible time off and workplace flexibility to help you balance your work and personal life * A collaborative and innovative work environment that encourages creativity and experimentation **How to Apply:** If you're passionate about customer engagement and want to join a dynamic team that's shaping the future of financial services, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** Please note that this position is based in GCC Africa and requires a minimum of a 100 Meg fibre line. You'll need to upgrade or install fibre in your home to work effectively. Additionally, this is a remote position that may require occasional in-person attendance at work-related events at the discretion of management. Apply for this job