**Customer Experience Ambassador - Healthcare Bilingual Customer Service Representative (100% Remote Work from Home)**

Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Do you have impressive communication skills, empathy, and care for each person you speak with? Are you passionate about making a positive impact on the lives of others? Do you want to be part of a dynamic team that values innovation, growth, and customer satisfaction? If so, we invite you to join blithequark, a global leader in customer experience, as a Customer Experience Ambassador - Healthcare Bilingual Customer Service Representative. **About blithequark** At blithequark, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. With a global network of contact centers and a team of over 11,000 employees, we partner with top companies around the world to deliver customer care services that exceed expectations. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador - Healthcare Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to US-based customers, addressing their prescription benefits questions and concerns, and making a positive impact on their lives. If you have a passion for learning, a desire to understand concerns, and a commitment to providing solutions, we encourage you to apply. **Responsibilities** As a Customer Experience Ambassador - Healthcare Bilingual Customer Service Representative, you will be responsible for: * Answering inbound calls from US customers and addressing questions and concerns regarding their prescription healthcare benefits * Providing information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination * Handling prescription refills, order status updates, and tracking * Educating customers on online self-service for updates and help troubleshooting these self-services * Empathizing and resolving concerns to simplify the customer's healthcare experience * Navigating through multiple computer applications with speed and accuracy * Adapting to learn new call types when business needs change and flexing support in those areas * Collaborating with the team to achieve exceptional customer satisfaction and experience **Requirements** To be successful in this role, you must have: * Fluency in both Spanish and English * 6+ months of customer service experience * High school diploma or equivalent * Professional positive attitude and courteous telephone etiquette * Customer-focused personality * Full-time schedule availability to meet business needs (may include weekends) * Willingness to submit a drug test and background check * Reliable high-speed internet connection with at least 10 Mbps download speed * Dedicated, quiet, and secured workspace with no distractions * A USB wired headset with noise-canceling microphone **Preferred Qualifications** * Knowledge of healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessments * Experience working in a healthcare or insurance-related field * Certification in customer service or a related field **Work Environment and Culture** As a remote employee of blithequark, you will have the flexibility to work from home and enjoy a range of benefits, including: * $15 per hour * Benefits eligibility after 60 days * Access to up to 50% of your pay immediately after your shift * Health insurance (medical, dental, vision), and other benefits * Pet insurance * Paid, virtual training * Remote work environment * Opportunity for professional development * Employees with six months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience, and current job performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! **Apply Now** Apply Job! Apply for this job