Customer Experience Analyst - Contingent Role with blithequark: Driving Innovation in Retail Technology

Join the Revolution in Retail: Transforming Customer Experience with Cutting-Edge Technology The retail landscape is undergoing a significant transformation, driven by technological advancements and changing consumer behaviors. At the forefront of this revolution is blithequark, pioneering innovative solutions that redefine the shopping experience. We're on the lookout for a skilled Customer Experience Analyst to join our contingent team, working closely with our development teams to test, validate, and launch new technologies that are set to disrupt the traditional retail paradigm. About the Role: Shaping the Future of Retail with Customer-Centric Approach As a Customer Experience Analyst with blithequark, you will play a pivotal role in ensuring that our new technologies not only meet but exceed customer expectations. This is a contract role that offers the opportunity to work on exciting projects, collaborating with cross-functional teams to deliver world-class shopping experiences. Your work will directly impact the development and refinement of our innovative technologies, such as the 'Just Walk Out' shopping experience, which is revolutionizing the way customers interact with retail environments. Key Responsibilities: Evaluating, Feedback, and Deployment Evaluating Technology and Customer Experience: Assess the functionality and overall customer experience of new and emerging technologies, providing actionable insights that can inform future development. Providing Technical and CX Feedback: Offer detailed technical and customer experience feedback to our development teams, ensuring that customer needs are at the forefront of our innovation efforts. Deploying New Technology: Visit customer sites to deploy new technologies, ensuring a smooth transition and gathering initial feedback on the customer experience. Collecting and Analyzing Customer Feedback: Gather customer feedback through various channels and quantify the impacts of new technologies on customer satisfaction and operational efficiency. Reporting and Presentation: Summarize findings and results in comprehensive reports for presentation to development team leadership, highlighting key insights and recommendations for future improvements. Essential Qualifications: The Skills We're Looking For To succeed in this role, you will need: A 4-year degree in a science or engineering discipline, demonstrating a strong foundation in technical principles and problem-solving. Strong communication and data analysis skills, with the ability to interpret complex data sets and present findings in a clear, actionable manner. A minimum of 2 years of experience in product development, particularly in consumer hardware development and deployment, showcasing your ability to drive products from concept to market. Previous experience in teaching and communicating complex topics to diverse audiences, both in writing and verbally, highlighting your versatility and effectiveness as a communicator. A proven track record of analyzing risk/reward tradeoffs and making informed decisions in ambiguous and rapidly changing environments, demonstrating your agility and strategic thinking. Preferred Qualifications: Enhancing Your Application While not mandatory, the following qualifications can enhance your candidacy: A Bachelor's Degree in Engineering or a similar technical field, further solidifying your technical expertise. Scripting skills, which can be beneficial for automating tasks and data analysis. Formal coursework or training in project management, underscoring your ability to manage projects effectively and lead cross-functional teams. What We Offer: Career Growth, Learning, and a Dynamic Work Environment At blithequark, we're committed to fostering a culture of innovation, learning, and professional growth. As a Customer Experience Analyst, you will have the opportunity to: Work on cutting-edge technologies that are shaping the future of retail. Develop your skills in a dynamic environment that encourages experimentation and learning. Collaborate with diverse teams, broadening your understanding of different disciplines and approaches. Enjoy a challenging role that offers the satisfaction of directly impacting customer experiences and business outcomes. Work Environment and Culture: Our Commitment to Diversity and Inclusion blithequark is an equal opportunity/affirmative action employer, committed to diversity and inclusion in our hiring practices and workplace culture. We welcome applications from individuals of all backgrounds, perspectives, and experiences, believing that our differences are a source of strength and innovation. Compensation and Benefits: Recognizing Your Value The pay range for this role is $38 - $42 per hour, reflecting our commitment to offering competitive compensation that recognizes the value and expertise you bring to our team. Additionally, as a blithequark contingent team member, you will have access to a range of benefits and perks that support your well-being and professional development. Conclusion: Join Our Journey to Revolutionize Retail If you're passionate about driving innovation, obsessed with delivering exceptional customer experiences, and thrive in fast-paced environments, we want to hear from you. This is an opportunity to be part of a pioneering effort that is redefining the retail landscape. Apply now to join blithequark as a Customer Experience Analyst and be at the forefront of shaping the future of shopping. Apply for this job