Customer Experience Associate - Remote

Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities JOB PURPOSE: The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process. This position requires a high level of customer service, communication skills, enthusiasm, and the ability to solve problems. ESSENTIAL DUTIES AND RESPONSIBLITIES: The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customers’ needs. M-F 10:30am-7pm CST Saturday 8am-12pm CST rotating (subject to change due to business needs) The position pays $17.50 per hour Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management Assist customers with setting up rental reservations and scheduling tows Exhibit a sense of urgency towards daily workload Convey empathy and confidence on all internal and external customer interactions Respond to inquiries by clarifying, researching, planning, and implementing Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer Execute job while multitasking across multiple communication channels Execute department processes and procedures to maintain assignment integrity To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement Always acting in a manner that creates positive outcomes for our customers Able to keep customer and company information confidential All other duties as assigned by management Qualifications QUALIFICATIONS: High School diploma or G.E.D Ability and flexibility to work rotating Saturday's & other work schedules Modem and high-speed internet that meet minimum requirements This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time. Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Posted Min Pay Rate Posted Max Pay Rate