**Customer Service Advocate - Work from Home Opportunity at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Customer Service Advocate - Work from Home, where you'll have the opportunity to make a meaningful impact on our customers' lives while enjoying the flexibility of remote work. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals, families, and businesses to achieve their goals. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through strategic partnerships. As a Customer Service Advocate, you'll be an integral part of our team, working closely with customers to understand their needs, provide tailored solutions, and promote our industry-leading life insurance and financial products. **Responsibilities** As a Customer Service Advocate at blithequark, you'll be responsible for: * Responding to customer inquiries via inbound and outbound service and sales telephone interactions, addressing a variety of customer inquiries, including but not limited to: + Processing payments + Resolving billing issues + Policy changes requests + Completing new insurance applications * Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products * Handling customer inquiries in a positive and professional manner, consistent with compliance and regulatory requirements * Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment * Performing other duties as assigned * Complying with all policies and standards **Qualifications** To succeed as a Customer Service Advocate at blithequark, you'll need: * High School Diploma or GED (Required) * 1-2 years of Customer Service experience (Required) * Demonstrated contact center experience and knowledge considered a plus * Demonstrated life insurance industry experience and knowledge considered a strong advantage * Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner * Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling) * Proven excellent listening skills * Proven ability to multitask * Demonstrated strong bilingual competency considered a plus (English and Spanish) * Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer * Excellent PC, data entry, and word processing software skills * Ability to obtain a Life and Health Insurance License upon hire (Required) **Work Setting/Position Demands** As a Customer Service Advocate at blithequark, you'll work in a remote setting, requiring: * Ability to verbally communicate and exchange accurate information to customers and associates on a regular basis * Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents * Ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis * Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions * Performs substantial movement of wrists, hands, and fingers for continuous computer work * Extended hours required during peak workloads or special projects/events **Travel Requirements** None **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Advocate, you'll have access to: * Ongoing training and development programs to enhance your customer service and sales skills * Opportunities for career advancement and professional growth within the company * A collaborative and supportive work environment that encourages open communication and feedback * A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. As a Customer Service Advocate, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business growth. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Ongoing training and development opportunities * Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off * Flexible work arrangements, including remote work options * Access to a range of employee perks and discounts **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Advocate - Work from Home opportunity at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to hearing from you! Apply for this job