**Customer Service Banking Specialist Onsite – Join the blithequark Team and Revolutionize the Future of Banking**

Are you a customer service enthusiast with a passion for banking and a knack for innovative problem-solving? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the blithequark team as a Customer Service Banking Specialist Onsite. As a key member of our team, you will be at the forefront of delivering exceptional customer experiences, driving business growth, and shaping the future of banking. **About blithequark** blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. At blithequark, we believe that our people are our greatest asset, and we strive to create an environment where everyone feels valued, inspired, and supported. **Benefits of Working with blithequark** As a valued member of our team, you can expect: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your hard work and dedication * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and refocus * Employee wellness and engagement programs to support your physical and mental well-being **Your Role at blithequark** As a Customer Service Banking Specialist Onsite, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and discovering new challenges every day. With the support of our experienced team, you will have the opportunity to grow and develop your skills, unlocking your full potential and shaping the future of banking. **Responsibilities** As a Customer Service Banking Specialist Onsite, your main responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **Qualifications** We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To succeed in this role, you will need: * A High School Diploma or equivalent * IT/Network certifications/degrees (preferred) * 18 years of age or older * Proven call center experience * Typing 25 WPM * Proficiency in PC operation and navigation * Entry-level network troubleshooting * Ability to set up home Wi-Fi network * Ability to set up and configure a router or switch * Core proficiency with a laptop or desktop computer * Ability to work independently * Excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills **Be Part of Our blithequark Family** At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We strive to create a workplace that is conducive to happiness and a healthy work-life balance. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. **Ready to Join the blithequark Team?** If you're a customer service enthusiast with a passion for banking and a knack for innovative problem-solving, we invite you to apply for the Customer Service Banking Specialist Onsite role at blithequark. Join our team and be part of shaping the future of banking. Apply now and take the first step towards a rewarding and challenging career with blithequark. **Apply Now** Apply for this job