Customer Service Excellence: Distribution Customer Service Representative at blithequark

Join blithequark's Customer Service Team: Elevate Your Career in Distribution At blithequark, we're dedicated to delivering exceptional customer experiences through our comprehensive distribution services. As a leader in the industry, we're seeking a highly skilled and motivated Distribution Customer Service Representative to join our dynamic team. In this pivotal role, you'll be the face of blithequark, ensuring seamless interactions with our valued customers and driving long-term satisfaction. About the Role: Key Responsibilities As a Distribution Customer Service Representative at blithequark, you'll be responsible for a wide range of customer-centric activities. Your primary focus will be on providing top-notch service, responding to customer inquiries, and resolving issues in a timely and professional manner. Your key responsibilities will include: Interacting with customers to address inquiries, concerns, and complaints regarding work orders, invoices, shipments, and inventory counts Processing and inputting customer orders, ensuring accuracy and efficiency Generating stock reports to verify product availability and producing related paperwork for customer work orders Coordinating special shipping requests with the Traffic and Operations Departments, expediting orders as necessary Collaborating with internal teams to ensure service standards are met, including follow-up on outstanding issues Verifying computer-generated invoices to ensure accurate billing and resolving any discrepancies Preparing shipping and tracing information for customers, maintaining damage records and backorder logs Communicating customer feedback to management, identifying areas for improvement and opportunities to enhance customer satisfaction Serving as a liaison between the warehouse, office, and customers, facilitating smooth account administration and resolving invoicing and credit issues Maintaining accurate and up-to-date procedure manuals, detailing processing requirements for each account Essential Qualifications and Skills To succeed as a Distribution Customer Service Representative at blithequark, you'll need: A high school diploma or equivalent Strong computer skills, including proficiency in MS Office applications Basic typing skills and familiarity with 10-key Experience with shipping software systems, such as UPS and Federal Express Excellent oral and written communication skills, with the ability to interact with customers and internal teams effectively A customer-centric approach, with a proven track record of delivering exceptional customer service The ability to work in a fast-paced environment with varying facility conditions Flexibility to work irregular or extended hours, including nights, weekends, and potentially holidays Preferred Qualifications and Skills While not mandatory, the following qualifications and skills can enhance your candidacy: Previous experience in a customer service or distribution environment Knowledge of industry-specific regulations and compliance requirements Proficiency in additional software applications or systems relevant to the role A proactive and problem-solving approach, with the ability to anticipate and address customer needs Career Growth and Development Opportunities At blithequark, we're committed to the growth and development of our team members. As a Distribution Customer Service Representative, you'll have opportunities to: Develop your customer service and communication skills, enhancing your ability to interact with customers and internal teams Gain experience with shipping software systems and other industry-specific technologies Expand your knowledge of the distribution industry, including industry trends and best practices Take on additional responsibilities and contribute to the success of blithequark's customer service team Work Environment and Company Culture At blithequark, we pride ourselves on a culture that values teamwork, innovation, and customer satisfaction. As a member of our team, you'll be part of a dynamic and supportive work environment that encourages collaboration and creativity. Our facilities are designed to promote productivity and comfort, with a focus on employee well-being. Compensation and Benefits We offer a competitive compensation package, with a base hourly rate of $18.00. Depending on your experience and qualifications, you may be eligible for an additional $1.00 per hour based on shift work. Our comprehensive benefits program includes: Medical, Dental, Vision, and Prescription Drug Coverage 401(k) Plan Wellness Program Life Insurance Paid Time Off and Paid Parental Leave Other benefit plan options Equal Opportunity Employer At blithequark, we're an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, including those with criminal histories, in a manner consistent with applicable state and local laws. Join Our Team: Apply Now! If you're a motivated and customer-focused professional looking to elevate your career in distribution, we encourage you to apply for the Distribution Customer Service Representative role at blithequark. With our comprehensive training and development programs, you'll have the opportunity to grow and succeed in a dynamic and supportive work environment. Apply now and join our team of dedicated professionals committed to delivering exceptional customer experiences. Apply for this job