**Customer Service Representative I - Operations and Facilities Management Department at arenaflex**

Join the arenaflex team as a Customer Service Representative I in the Operations and Facilities Management Department, where you will play a vital role in delivering exceptional customer service to our clients. As a key point of contact for all customers visiting and/or contacting the department, you will be responsible for providing accurate information, resolving issues, and ensuring that our customers receive the best possible experience. **About arenaflex** arenaflex is a leading organization in the industry, committed to providing innovative solutions and exceptional customer service. Our team is dedicated to fostering a culture of inclusivity, respect, and collaboration, where everyone feels valued and empowered to make a difference. As a Customer Service Representative I, you will be part of a dynamic team that is passionate about delivering outstanding results and making a positive impact on our customers' lives. **Job Summary** As a Customer Service Representative I, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, resolving issues, and ensuring that their needs are met. You will be the first point of contact for all customers visiting and/or contacting the department, and you will be responsible for providing accurate information, resolving issues, and ensuring that our customers receive the best possible experience. **Primary Duties & Responsibilities** * Receives, records, and distributes verbal and written work orders from various departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency. * Coordinates with other facilities units to ensure follow-up and completion of work orders assigned. * Responsible for the distribution of planned, limited, and emergency outages. * Provides customer service to walk-up customers as well as by phone and online work order submittal. * Maintains call quality by providing customers with accurate information in a timely and professional manner. * Provides tier-one customer service follow-up and ensures completion and close out of escalated service issues. * Issues University parking permits and U-Passes. * Distributes university-issued badges for Access Control. * Responsible for cash handling, including payment intake, providing change, preparation of receipt vouchers, daily balancing, and cash reconciliation. * Provides data entry within multiple databases and systems supporting the Facilities Management department. * Maintains a strong working knowledge of software, computer, and telephone systems as well as facilities terminology in assigning and/or dispatching work. * Performs other duties as assigned and in support of the Operations & Facilities Management Department. **Working Conditions** * Job Location/Working Conditions: Normal office environment * Ability to work flexible shifts * Ability to sit or stand for extended periods of time * Physical Effort: Typically sitting at a desk or table * Equipment: Office equipment **Required Qualifications** * Education: High school diploma or equivalent high school certification or combination of education and/or experience. * Certifications: No specific certification is required for this position. * Work Experience: Relevant Experience (1 Year) * Skills: Not Applicable * Driver's License: A driver's license is not required for this position. **Preferred Qualifications** * Education: No additional education beyond what is stated in the Required Qualifications section. * Certifications: No additional certification beyond what is stated in the Required Qualifications section. * Work Experience: No additional work experience beyond what is stated in the Required Qualifications section. * Skills: Conflict Resolution, Critical Thinking, Customer Complaint Resolution, Customer Service, Interpersonal Interactions, Multi-Line Phone Systems, Organizational Commitment, Professional Integrity, Strive for Excellence, Team Interaction, Work Management Systems. **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and conflict resolution skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Ability to work independently and as part of a team * Strong customer service skills and ability to provide exceptional customer experience **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career. * Opportunities for professional growth and development through mentorship, coaching, and training programs. * Collaborative and inclusive work environment that encourages open communication and feedback. * Recognition and rewards for outstanding performance and contributions to the team. **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. * Collaborative and dynamic team culture that encourages open communication and feedback. * Opportunities for professional growth and development through mentorship, coaching, and training programs. * Recognition and rewards for outstanding performance and contributions to the team. **Compensation, Perks, and Benefits** * Competitive salary range: $17.03 - $24.61 / Hourly * Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. * Opportunities for professional growth and development through mentorship, coaching, and training programs. * Recognition and rewards for outstanding performance and contributions to the team. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. **Accommodation** If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. **Pre-Employment Screening** All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. **Benefits Statement** arenaflex offers a comprehensive benefits package, including: * Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. * Competitive health insurance packages with priority appointments and lower copays/coinsurance. * Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. * We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods. * WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. * Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! * Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: **EEO/AA Statement** arenaflex is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. **Diversity Statement** arenaflex is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences, and perspectives. Individuals with a commitment to these values are encouraged to apply. **Should I consider applying to older job postings?** Yes. Due to the unique needs of each search, the selection process may occur at different paces for open positions. Individuals are encouraged to apply to all open positions of interest for which they meet the Required Qualifications. **Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community.** Our staff, faculty, and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching, and patient care. arenaflex prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration, and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. arenaflex strives to create a positive employee experience where staff, faculty, and trainees thrive, both personally and professionally. Our employees find meaning, connection, and vitality in their work and life with a healthy work-life balance and support to learn, grow, and make an impact at arenaflex, the community, and the world. **Useful Links** * Who We Are * Human Resources * Benefits * Living in St. Louis * Frequently Asked Questions * Accommodation * Regulatory Postings * Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish) * Pay Transparency Policy Statement Apply Job! Apply for this job