Customer Service Representative – Remote in USA

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working remotely, you'll be a part of bringing humanity to business. #experienceTTEC Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll • Answer incoming communications from customers • Conduct research to provide answers for customers to resolve their issues What You Bring to the Role • 6 months or more of customer services experience • High school diploma or equivalent • Recognize, apply and explain your product or service knowledge • Computer experience • High speed internet connection (>25mbps). A hardwired connection to your home router is required. • A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage starting at $13.00 to $16.35 • Ask us about our paid time off (PTO) and wellness and healthcare benefits • And yes... a great compensation package, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Remote Benefits: Employee Events, Flexible Schedules, Retirement / Pension Plans, Employee Referral Program, Vacation/paid time off, Game Rooms, Professional Development, 401K, Prescription Drug Coverage, Medical, Dental and Vision, Flexible Spending Accounts, Work From Home, Merchandise Discounts, Life Insurance, Long Term Disability, Paid sick days, Paid Holidays, Performance bonus, Tuition Reimbursement, Parking , On Site Cafeteria, Maternity/Paternity Paid Leave Skills: Broadband, Career Development, Consulting, Customer Experience, Customer Support/Service, Diversity, Network Routers, Online Chat, Problem Solving Skills, Research Skills, Resolve Customer Issues, Service Delivery, Short Messaging Service (SMS), Team Lead/Manager, Training/Teaching, Video Chat, Voice Chat, Work From Home About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: Apply tot his job