Customer Service Representative - Translator
Sentry is a leading mutual insurance company seeking a Customer Service Representative - Translator. In this role, you will be responsible for providing translation services in both English and Spanish, interpreting phone conversations, and ensuring high-quality customer service for internal and external clients. Responsibilities Translate verbally phone conversations and rewrite documents in both English and Spanish Participate on phone calls between Sentry and Claimants Interpret various dialect meanings while translating verbally or in written form Provide translation services to all Sentry offices Translate a high volume of calls daily Provide a high quality of customer service for internal and external customers Skills Associate Degree or equivalent work experience 0-2 years of related work experience Excellent ability to speak, read and write fluently in English and Spanish Familiar with various dialect meanings in both English and Spanish Ability to meet tight deadlines, maintain confidentiality and provide work direction Previous experience in the insurance field is desirable Benefits Flexibility through a scheduled Hybrid work model In-office workspace and materials for your home office Meal Subsidy available for associates who report to an office 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving Company Overview In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service. It was founded in 1904, and is headquartered in Stevens Point, WI, US, with a workforce of 5001-10000 employees. Its website is