Customer Service Specialist - Extended Hours with Work from Home Flexibility at blithequark

Join blithequark's Customer Service Team: Delivering Exceptional Banking Experiences At blithequark, we're passionate about providing top-notch financial services to our customers through traditional and digital channels. As a Customer Service Specialist - Extended Hours, you'll play a vital role in ensuring our customers receive enthusiastic, professional quality service outside of normal business hours. If you're a motivated and customer-focused individual looking for a challenging and rewarding role with work from home flexibility, we encourage you to apply. About blithequark and the Industry blithequark is a leading financial institution dedicated to delivering innovative banking solutions and exceptional customer experiences. Our company culture is built on a foundation of professionalism, accountability, inclusion, integrity, and respectfulness. As a Customer Service Specialist, you'll be part of a dynamic team that is committed to making a positive impact in the lives of our customers. Key Responsibilities Efficiently serve the needs of internal and external customers through various channels, including phone, email, online chat, and video teller assistance. Respond to customer inquiries and problems concerning their accounts, gathering necessary information to document and resolve issues. Maintain accurate telephone call statistics and document account information on the computer for each customer. Process telephone transfers, loan payments, quote loan payoffs, and process stop payment requests made by phone. Monitor and respond to online chats from the website, as well as email records received. Maintain and apply knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts. Reset electronic banking PINs, duplicate statement requests, and answer debit card inquiries. Assist customers with Internet Banking and Bill Pay, resetting passcodes, assisting with log-in, or guiding them through the Internet Banking website. Provide video teller assistance for ITMs. Maintain accurate department records and keep abreast of all bank products and services. Cross-sell to existing and prospective customers, identifying sales referral opportunities and making appropriate referrals. Participate in sales campaigns as identified and perform any other duties assigned by your supervisor. Essential Qualifications High school graduate or equivalent. Extensive knowledge of deposits, loans, and banking products and services. A minimum of two years of customer service experience or related experience. Ability to work independently and perform repetitive tasks. Ability to sit for extended periods and travel to the office for periodic meetings and training. Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.). Attention to detail, relationship-building skills, and flexibility. Good communication skills, both verbal and written. Demonstrates proficiency and commitment to excellence in performance of duties. Preferred Qualifications Financial Call Center experience. What You'll Gain As a Customer Service Specialist at blithequark, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You'll gain: Comprehensive knowledge of banking products and services. Experience working in a fast-paced, technology-driven environment. Opportunities for career growth and professional development. A competitive compensation package and benefits. A flexible work from home arrangement with the ability to work extended hours. Work Environment and Company Culture At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a remote worker, you'll be expected to: Maintain a dedicated workspace that is safe and free from hazards. Adhere to our "Work from Home" guidelines and technical requirements. Participate in virtual meetings and training sessions. Follow our company's policies and procedures. Compensation, Perks, and Benefits blithequark offers a comprehensive compensation package and benefits that include: A competitive salary and benefits package. Opportunities for career growth and professional development. A flexible work from home arrangement. Access to cutting-edge technology and tools. A dynamic and supportive work environment. Why Join blithequark? If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team as a Customer Service Specialist - Extended Hours. At blithequark, we're committed to delivering exceptional banking experiences and making a positive impact in the lives of our customers. As a member of our team, you'll have the opportunity to develop your skills and expertise, grow your career, and be part of a dynamic and supportive community. To be considered for this role, you must meet the technical requirements, including a reliable internet connection with a minimum speed of 10 Mbps download/5 Mbps upload and a latency of 50ms or less. If you're ready to take your career to the next level and join a team that is passionate about delivering exceptional customer experiences, apply now to become a Customer Service Specialist - Extended Hours at blithequark. Apply for this job