**Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, blithequark One Medical**

Are you passionate about delivering exceptional patient care and transforming the primary care experience? Do you have a strong background in customer service, medical billing, and revenue cycle management? We're looking for a talented Customer Service Specialist to join our team at blithequark One Medical, where you'll play a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. **About blithequark One Medical** blithequark One Medical is a leading healthcare provider that's revolutionizing the way patients receive care. Our mission is to deliver high-quality care and service to our patients, and we're committed to making healthcare more accessible and less complicated for our members. As a Customer Service Specialist, you'll be part of a team that combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. **A Day in the Life** As a Customer Service Specialist, you'll handle inbound calls from blithequark One Medical patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include: * Reviewing patient accounts and processing payments * Explaining EOBs (Explanation of Benefits) and coordinating with internal stakeholders to resolve billing discrepancies * Solving problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion * Regular communication with insurance companies to verify benefits and claim status * Documenting all interactions in the electronic health record system and following up on pending issues **Key Responsibilities** * Handle patient phone calls and message inquiries, de-escalate issues, and ensure patient satisfaction * Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions * Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients * Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service * Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy * Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work * Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs **Essential Qualifications** * 2+ years of customer service experience in a call center environment * 1+ years with medical billing, insurance claims, or healthcare revenue cycle * Demonstrated proficiency in Microsoft Office Suite * Experience using electronic health records (EHR) or customer relationship management (CRM) systems * Knowledge of HIPAA compliance and healthcare privacy regulations * High school diploma or equivalent **Preferred Qualifications** * Spanish-speaking * Ability to work various shifts * Strong problem-solving and documentation skills * Ability to type 45+ WPM while maintaining accuracy **About Our Team** Our call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. We handle billing inquiries with empathy and efficiency, and our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism. **Career Growth Opportunities and Learning Benefits** At blithequark One Medical, we're committed to helping our employees grow and develop their careers. As a Customer Service Specialist, you'll have opportunities to: * Develop your skills in medical billing, insurance claims, and revenue cycle management * Collaborate with cross-functional teams to improve patient care and satisfaction * Participate in ongoing training and development programs to enhance your knowledge and skills * Contribute to team development and problem-solving initiatives * Take on new challenges and responsibilities as you grow in your role **Work Environment and Company Culture** We're proud of our inclusive culture at blithequark One Medical, where we empower our employees to deliver the best results for our patients. Our work environment is fast-paced and dynamic, with a focus on continuous improvement and innovation. We're committed to providing a safe and respectful work environment, and we're proud to be an equal opportunity employer. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Base pay ranging from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package * A full range of medical, financial, and/or other benefits **How to Apply** If you're passionate about delivering exceptional patient care and transforming the primary care experience, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. **Equal Opportunity Employer** blithequark One Medical is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates of all backgrounds. **Accommodations for Applicants with Disabilities** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. Apply for this job