Customer Success Specialist

VitalSource is a leading company in digital content delivery across the higher education ecosystem, and they are seeking a Customer Success Specialist to join their Customer Success team in Houston, Texas. This role involves serving as an on-campus representative for course materials programs and bookstore operations, enhancing the student experience through customer service and relationship-building. Responsibilities Serve as the on-campus frontline representative for the course materials affordability and access program Address basic program related inquiries, including general inquiries regarding faculty adoptions, student access, and logistics Coordinate onsite activity with third-party fulfillment partner during distribution periods, including material receiving, inventory, and student distribution Monitor quality and escalate any issues to the Customer Success Manager Maintain a visible and supportive presence during peak sessions Track and report on key metrics including student interactions, training sessions, and distribution progress Represent VitalSource at campus events (e.g., orientations, tabling events, resource fairs) Collect & summarize real-time feedback from students, faculty, and staff Assist in executing on-campus components of marketing and awareness campaigns Ensure signage and informational materials are current and placed appropriately across campus Build and maintain positive working relationships with campus departments (e.g., bookstore, IT, student services) Coordinate with Customer Success and Marketing team and help execute on-campus components of marketing and communication plan Provide occasional support to other internal teams (e.g. Adoptions Enablement, Customer Enablement, etc…) Assist with special projects or cross-functional campus initiatives Identify opportunities to improve on campus processes and engagement Other duties as assigned Skills 1-2 years in a customer-facing or support role; experience in higher education or Bookstore operations is a plus Proficiency using technology and digital customer relationship management tools for tracking and reporting, Microsoft Office Suite Strong analytical, problem-solving, and decision-making skills Experience managing relationships Strong communication and collaboration skills across multiple channels (email, Slack, video conferencing, in-person) Strong public speaking and presentation skills Problem-solving mindset and conflict resolution skills Ability to take initiative and work independently Knowledge and understanding of higher education environments, ideally in student services or academic support Benefits Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance 401K match up to 5% 12 weeks of paid parental leave Use our tuition reimbursement program Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days Flexible work schedules and remote capabilities (by team) Opportunities for fitness challenges and rewards Company Overview VitalSource Technologies is a platform that provides building, enhancing, and delivering e-learning content. It was founded in 1994, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 201-500 employees. Its website is