Customer Success Strategy and Operations

About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy. Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role We’re looking for someone to join our team in Customer Success Strategy & Operations and play a key role in scaling our go-to-market operations. This role is at the intersection of technical problem-solving and operational excellence, focusing on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision. As part of the Revenue Operations team, you’ll collaborate across functions to design and implement systems that streamline sales processes, enhance decision-making, and drive growth. The GTM Strategy and Operations team operates as strategic advisors to key cross-functional partners, podded by functional area (pre- vs. post-sale) to drive revenue acceleration, insights, and business growth. This is an exciting opportunity to bring technical and analytical expertise to a fast-paced, impactful environment. In this role, you will be responsible for: E2E Process Management – Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption. Cross-Functional Collaboration – Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness. Leadership Partnership – Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting. Experimentation – Develop and test new ideas, workflows, and sources that improve critical levers within each functional area. Data-Driven Strategy – Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement. Reporting & Analytics – Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance. Who you are We’re looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. Consistently strive for excellence , delivering high-quality work quickly and exceeding expectations. Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What you bring 4+ years of Revenue Operations at high-growth technology companies Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution. Can break complex problems into smaller, actionable solution steps Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma) Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Highly adaptable, with a proactive approach to problem-solving and process improvement. Strong coachability and willingness to learn and adapt to new challenges. Location This role is remote-first, so it can be executed from anywhere globally, with the ability to operate between GMT-5 to GMTx+2 timezones required / preferred. If you prefer, you can work from our offices in Dublin, London, New York, and Warsaw. #LI-Remote