Customer Support Representative - Remote - Enabling Entrepreneurs to Grow Their Businesses with Empathy and Technical Expertise

Join Our Team: Customer Support Representative - Remote Are you a motivated and skilled customer support professional looking for a remote role with a dynamic and growth-oriented company? At Perspective, we're on a mission to empower entrepreneurs to grow their businesses with the fastest and easiest growth marketing platform. We're a 100% bootstrapped and profitable company with a team of less than 40 people, and we've scaled our business to over €11M ARR. Now, we're on our journey towards 100M ARR, and we're looking for talented individuals like you to join our team! About Perspective We're a remote-first company with a culture of ownership and freedom, enabling our team members to build the lives they want while making a maximal impact. We prioritize great execution and high impact, striving for the highest quality in everything we do. Our team is passionate, cordial, and committed to helping entrepreneurs and marketers succeed with our Perspective software. About the Role As a Customer Support Representative, you'll play a critical role in ensuring our customers have an exceptional experience with our product. You'll work proactively to resolve customer inquiries, provide technical support, and identify opportunities to improve our products and processes. Your goal will be to drive customer satisfaction, accelerate growth, and contribute to our mission of enabling entrepreneurs to grow their businesses. Key Responsibilities: Respond to customer requests, handle bug issues, and investigate customer accounts to resolve problems Categorize and analyze insights from conversations with customers to improve our products and processes Identify potentials for a better customer journey and self-service Maintain and expand articles, bots, the knowledge library, and auto-replies to achieve fast but qualitative support Take responsibility for own projects and ensure they are completed within a quarter to improve support service Participate in customer onboarding calls if needed to ensure a smooth start with our product Who You Are We're looking for a customer support professional with a strong passion for online marketing, excellent communication skills, and a technical background or experience in tech support. You should be able to: Handle customer inquiries with an excellent communication strategy and style Go the extra mile for best customer experience development and think customer and software first Find, run, and finish projects Organize your day and prioritize tasks Share constructive feedback and be open to feedback Understand and identify customer needs that we don't fit at the moment and forward potentials to the team lead Essential Qualifications: Excellent communication skills in German (native) and English (fluent) Strong passion for online marketing Technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media Preferred Qualifications: Technical background or experience in tech support What You Can Expect at Perspective As a member of our team, you can expect: Remote & Freedom : Work remotely in your own way, with the freedom to create the best results possible Responsibility, Ownership & Impact : Have a voice, take ownership, and make an impact on our business Personal & Professional Growth : Develop your skills with our intensive onboarding, feedback talks, and trainings Best Equipment & Remote Budget : Receive an Apple MacBook Pro and a monthly remote working budget Team Events : Participate in team-building events throughout the year Cordial & Passionate Team : Work with a team that's passionate, cordial, and committed to helping entrepreneurs and marketers succeed Career Growth Opportunities and Learning Benefits At Perspective, we're committed to helping our team members grow and develop their skills. We offer: Intensive onboarding program Regular feedback talks and performance reviews Trainings and workshops to develop your skills Opportunities to take ownership of projects and make an impact on our business Work Environment and Company Culture Highlights Our company culture is built on the principles of: Ownership and freedom Great execution and high impact Highest quality in everything we do Teamwork and collaboration Continuous learning and growth Compensation, Perks, and Benefits We offer a competitive salary, as well as: Remote working budget Apple MacBook Pro Team-building events Opportunities for professional growth and development Conclusion If you're a motivated and skilled customer support professional looking for a remote role with a dynamic and growth-oriented company, we'd love to hear from you! Apply now to join our team and contribute to our mission of enabling entrepreneurs to grow their businesses. Apply for this job