**Customer Support Specialist – Blithequark – USA**

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the financial services industry? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at Blithequark as a Customer Support Specialist. At Blithequark, we're committed to providing our customers with the highest level of service and support. Our Customer Support Specialists play a vital role in achieving this goal by assisting customers through multiple channels, including telephone, email, live chats, and video assistance. As a Customer Support Specialist, you'll be the face of Blithequark, providing timely and accurate solutions to customer inquiries, questions, and issues. **Job Summary:** As a Customer Support Specialist, you'll be responsible for: * Assisting customers with account-related questions and issues, as well as inquiries about our various digital banking systems * Responding to telephone calls, emails, live chats, and video correspondence in a professional manner * Listening to and understanding customer issues by asking clarifying questions * Using problem-solving skills, paired with knowledge of Blithequark procedures, to identify and communicate accurate solutions to customers * Providing customers with information and education about Blithequark's products and services to generate additional revenue opportunities * Performing required research to solve problems * Completing dispute, stop payment, change of address, and other maintenance forms or service events as necessary * Monitoring and completing Synapsys events in a timely manner in accordance with established service standards * Identifying and escalating priority issues * Providing timely follow-up as needed * Keeping abreast of updates and releases to software applications in order to respond accurately and completely to customers * Delivering superior customer service by consistently exhibiting a friendly, calm demeanor, can-do attitude, and willingness to help at all times **Essential Functions:** * Assist customers with account-related questions and issues, as well as inquiries about our various digital banking systems * Respond to telephone calls, emails, live chats, and video correspondence in a professional manner * Listen to and understand customer issues by asking clarifying questions * Use problem-solving skills, paired with knowledge of Blithequark procedures, to identify and communicate accurate solutions to customers * Provide customers with information and education about Blithequark's products and services to generate additional revenue opportunities * Perform required research to solve problems * Complete dispute, stop payment, change of address, and other maintenance forms or service events as necessary * Monitor and complete Synapsys events in a timely manner in accordance with established service standards * Identify and escalate priority issues * Provide timely follow-up as needed * Keep abreast of updates and releases to software applications in order to respond accurately and completely to customers * Deliver superior customer service by consistently exhibiting a friendly, calm demeanor, can-do attitude, and willingness to help at all times **Required Skills:** * Excellent customer service skills * Effective communicator with good verbal and written skills * Proven experience working in a fast-paced team environment, where incumbent was required to multi-task while maintaining attention to detail * Outgoing and energetic personality * Experience in a role where incumbent was required to understand, interpret, and explain complex material such as policies and procedures, in an effective manner * Proficient in Microsoft Office products Word, Excel, and Outlook * Must possess a spirit of collaboration with other team members and staff, along with experience working in a team setting **Physical Demands:** * The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. * While performing the duties of this job, the associate is regularly required to speak, hear, sit, walk, stand, and drive. * The associate must occasionally lift and/or move up to 25 lbs. * Specific vision abilities required by this job include close vision, color, and adjusting focus. **Education and Experience:** * High School Diploma or equivalent * 2 years banking or customer service experience * Prior financial services knowledge is preferred **Work Environment:** * Normal office working environment * Collaborative and dynamic team environment * Opportunities for growth and development in a rapidly evolving industry **Compensation and Benefits:** * Competitive salary and benefits package * Opportunities for career advancement and professional growth * Recognition and rewards for outstanding performance * Comprehensive training and development programs * Collaborative and supportive work environment **Why Join Blithequark?** At Blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and development. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. If you're passionate about delivering exceptional customer experiences and making a lasting impact in the financial services industry, we invite you to join our dynamic team at Blithequark. Apply now to become a Customer Support Specialist and take the first step towards a rewarding and challenging career with Blithequark. Apply Now We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Apply for this job