**Experienced Customer Chat Specialist – E-commerce Support & Sales**

At blithequark, we're on a mission to revolutionize the way we interact with customers in the digital age. As a leading innovator in the industry, we're committed to delivering exceptional customer experiences that exceed expectations. If you're a customer-centric individual with a passion for sales, communication, and problem-solving, we want to hear from you! **Join Our Team at blithequark** We're a dynamic and family-oriented company that values its employees' opinions and contributions. Our work environment is collaborative, supportive, and inclusive, making it the perfect place for individuals who thrive in a fast-paced and ever-changing industry. As a Customer Chat Specialist at blithequark, you'll be an integral part of our customer support team, working closely with our customers to resolve their queries, address their concerns, and provide them with an exceptional experience. **Responsibilities** As a Customer Chat Specialist at blithequark, your primary responsibilities will include: * Answering inbound phone calls and responding to email inquiries in a timely and professional manner * Performing outbound calls with existing customers to upsell and cross-sell our products and services * Creating service tickets and scheduling appointments accurately to ensure seamless customer experiences * Reviewing customer account information to provide personalized support and recommendations * Utilizing your sales acumen to identify opportunities and close deals * Collaborating with our internal teams to resolve customer complaints and issues * Providing exceptional customer service through multiple channels, including phone, email, and chat * Meeting and exceeding customer satisfaction targets and key performance indicators (KPIs) **Qualifications** To succeed as a Customer Chat Specialist at blithequark, you'll need to possess the following qualifications: * Strong English verbal and written communication skills, with the ability to communicate effectively with customers and colleagues * Attention to detail and accuracy, with a focus on delivering high-quality results * Excellent email handling skills, with the ability to manage multiple emails and prioritize tasks effectively * Strong customer service focus, with the ability to empathize and prioritize customers' needs * Ability to multi-task and manage competing priorities in a fast-paced environment * Solid sales acumen, with a proven track record of meeting or exceeding sales targets * Minimum typing skills of 30 words per minute, with the ability to type accurately and efficiently * Determination to succeed, with a strong work ethic and a willingness to learn and grow * Personal accountability, with a focus on taking ownership of your work and delivering results * Contact Center background preferred, but not required * Bilingual (Spanish) is a plus, but not essential **Company Culture & Benefits** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and collaborative. Our company culture is built on the following values: * Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We're always looking for new and better ways to solve problems and deliver results. * Collaboration: We work together as a team to achieve our goals and support each other's success. * Accountability: We take ownership of our work and deliver results with integrity and transparency. As a Customer Chat Specialist at blithequark, you'll enjoy a range of benefits, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision coverage * 401K and tuition reimbursement after 1 year * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Chat Specialist, you'll have the opportunity to: * Develop your sales and customer service skills through ongoing training and coaching * Take on additional responsibilities and contribute to the growth and success of our customer support team * Collaborate with our internal teams to drive business results and improve customer experiences * Pursue opportunities for career advancement and professional development within our company **Work Environment** Our work environment is designed to support collaboration, creativity, and productivity. Our office is equipped with: * State-of-the-art technology and equipment * Comfortable and ergonomic workstations * Collaborative meeting spaces and break rooms * Access to training and development resources **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and communication, we want to hear from you! To apply for the Customer Chat Specialist role at blithequark, please submit your resume and cover letter to our online application portal. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job