Customer Support Specialist - Holistic Healthcare Marketplace and SaaS Booking Platform

Join the Revolution in Holistic Healthcare with Heal.me Heal.me is a pioneering marketplace and SaaS booking platform that's changing the way we approach healthcare. We're on a mission to revolutionize the way society views primary medicine by empowering holistic practitioners and providing them with the tools they need to succeed. Our platform is already making waves, with over 4,000 practitioners offering services and growing rapidly. We're now looking for a talented Customer Support Specialist to join our customer success team and help us support our growing community of holistic practitioners. About Heal.me We're a team of passionate individuals dedicated to making a big impact in the world. We believe that holistic healthcare is the future, and we're working tirelessly to make it a reality. Our platform is designed to provide consumers with access to a wide range of holistic therapies, from acupuncture and chiropractic care to massage therapy and nutrition counseling. By providing better tech and UX for both consumers and practitioners, we're confident that we can make holistic care a more effective and mainstream model of healthcare. Our Vision and Mission At Heal.me, we're driven by a clear vision and mission. We envision a future where holistic healthcare is recognized as a more effective model of healthcare, and we aim to make it a reality by providing the best possible platform for holistic practitioners to succeed. Our mission is to revolutionize what society deems 'primary medicine' by empowering holistic practitioners and providing them with the tools they need to succeed. Our Team and Culture We're a small but mighty team of 11-50 employees, located in Austin and remote. We're a team of people inspired to make a big impact in the world, with the understanding that hard work and sacrifice are part of the journey. We're not a digital-nomad/casual lifestyle company, but rather a team of people dedicated to winning. Our top KPI is the number of bookings through our platform, and growing that number is our sole focus. Job Summary We're looking for a self-motivated and experienced Customer Support Specialist to join our customer success team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our growing community of holistic practitioners. This is a contractor position, and we're looking for someone who is passionate about wellness, has a proven track record of CS success, and is excited about the opportunity to join a fast-growing company. Key Responsibilities: Respond to tickets and provide timely and effective support to our holistic practitioners Track client payments and ensure that all financial transactions are accurate and up-to-date Host live onboarding and support calls over Zoom, providing clear and concise guidance to our practitioners Assist with a range of random tasks that come up working at a startup, demonstrating flexibility and adaptability Collaborate with our customer success team to identify and resolve issues, and to develop new processes and procedures Develop and maintain a deep understanding of our platform and the needs of our holistic practitioners Essential Qualifications: Minimum 2 years of customer support experience, preferably in a similar industry Growth mindset and a passion for learning and self-improvement Passion for wellness and alignment with our mission to revolutionize holistic healthcare Sharp communication skills, both written and verbal Autonomous, self-starter with a "figure-it-out" attitude Team player with a collaborative and supportive approach Preferred Qualifications: Experience working in the wellness or healthcare industry Familiarity with SaaS platforms and booking software Experience with customer relationship management (CRM) software Strong problem-solving and analytical skills Skills and Competencies: To succeed in this role, you'll need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Flexibility and adaptability in a fast-paced environment Passion for wellness and commitment to our mission Career Growth Opportunities and Learning Benefits: At Heal.me, we're committed to helping our team members grow and develop their skills. We offer a range of learning benefits, including: Stock options $300/mo wellness care 3x/week team breathwork sessions 15 days PTO Opportunities for professional development and growth Work Environment and Company Culture: We're a team of people who are passionate about making a big impact in the world. Our work environment is fast-paced and dynamic, and we're always looking for ways to improve and innovate. We offer a range of perks and benefits, including: A collaborative and supportive team environment Flexible working hours and remote work options Opportunities for professional growth and development A fun and dynamic work environment Compensation: We offer a competitive salary range of $32-36K per year, depending on experience. Why Join Heal.me? At Heal.me, we're on a mission to revolutionize holistic healthcare. We're looking for talented and passionate individuals who share our vision and are excited about the opportunity to join a fast-growing company. By joining our team, you'll have the opportunity to: Make a real impact in the world Work with a talented and dedicated team Develop your skills and expertise Enjoy a range of perks and benefits How to Apply: If you're passionate about wellness, have a proven track record of CS success, and are excited about the opportunity to join a fast-growing company, we'd love to hear from you. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the opportunity further. Don't miss out on this opportunity to join the revolution in holistic healthcare. Apply now and help us make a real impact in the world! Apply for this job