Customer Support Specialist - Remote - Roadie, a UPS Company - Delivering Exceptional Experiences in Logistics and Customer Service

Join the Roadie Team: Delivering Exceptional Customer Experiences in a Fast-Paced, Remote Environment Are you passionate about providing top-notch customer service and support in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a keen eye for detail? Roadie, a UPS Company, is seeking a highly skilled Customer Support Specialist to join our team! As a key member of our Support team, you will be the first point of contact for our customers, partners, and users, providing exceptional support and ensuring a seamless delivery experience. This is a unique opportunity to work remotely and be part of a innovative company that is revolutionizing the logistics and delivery industry. About Roadie Roadie is a crowdsourced delivery platform that works with consumers, small businesses, and enterprises across virtually every industry to enable scheduled, same-day, and urgent delivery in passenger vehicles across the U.S. With over 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes, making it the largest local same-day delivery network in the nation. Our team operates 24/7, and we are committed to providing an exceptional customer experience. Job Summary As a Customer Support Specialist, you will provide phone, email, and text-based support to our customers, partners, users, and other community members. You will be an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This is a full-time, remote role with a 4-day workweek schedule that may include non-traditional hours such as evenings, weekends, and holidays. Key Responsibilities Provide exceptional phone, email, and text-based support to Roadie customers, partners, users, and other community members Address all customer concerns politely, using active listening skills to understand and confirm the information Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience Proactively monitor in-progress deliveries and take corrective action when necessary Manage non-standard delivery situations with professionalism, empathy, and urgency Effectively use Salesforce and other internal tools to accurately log interactions and solve issues Collaborate with team members from various Roadie departments to ensure a seamless delivery experience What You Bring To be successful in this role, you should have: A combination of sales or customer service experience, optimally with a technology or logistics company Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities The ability to quickly and efficiently problem-solve and troubleshoot Comfortability with a fast-paced environment and changing requirements Proactivity and the ability to comfortably navigate through uncertainty and ambiguity The ability to work a schedule comprised of non-standard shifts, including evenings and weekends Fluency in Spanish, a plus! Essential Skills and Competencies To excel in this role, you should possess: Excellent communication and problem-solving skills A customer-first mentality The ability to work independently in a remote environment Strong analytical and critical thinking skills The ability to adapt to changing requirements and priorities Career Growth Opportunities and Learning Benefits At Roadie, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have access to: Competitive compensation packages 100% covered health insurance premiums for yourself 401k with company match Generous PTO Monthly 3-day weekends Monthly stipend The technology you need to get the job done Work Environment and Company Culture At Roadie, we pride ourselves on a collaborative and dynamic work environment. As a remote team member, you will have the flexibility to work from anywhere and be part of a team that values: Innovation and creativity Customer satisfaction and experience Teamwork and collaboration Diversity and inclusion Professional growth and development Compensation and Benefits We offer a competitive compensation package that reflects your skills and experience. Our benefits include: Competitive salary Comprehensive health insurance Retirement savings plan with company match Paid time off Flexible work arrangements Conclusion If you are passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! As a Customer Support Specialist at Roadie, you will have the opportunity to work in a dynamic and fast-paced environment, provide exceptional support to our customers, and be part of a team that is revolutionizing the logistics and delivery industry. Apply now and take the first step towards a rewarding new role! Apply for this job